The pillow arrived in a secure box, with no damage, but it was covered with dust.  I believe it should have been wrapped in plastic to keep it clean. I had to vacuum it some before using.  The pillow seems well made, and has enough filling to make it firm, which is good.  The only problem I have is with the size.  It is much smaller than I thought, and looks like a child's size reading pillow.  I bought a pillow like this in the 80's and it was much larger, more for an adult.  Not sure why now it is almost impossible to find one large enough for a full sized adult

Pros: Firm and seems durable.  
Cons: Much smaller than expected, if over 6' it may not be comfortable to read or watch TV with.