i see now, after we purchased this unit that lots of people have had the same problem of coffee spilling when attempting to pour coffee. the coffee runs down the side of the pot and can spill on your bare foot causing you to get burned. the design of the carrafe is such that you cannot pour without spilling. now the question is how do we handle this, with a refund or a lawyer? burned skin on your feet is nothing to laugh at, espesially when you have to wear shoes.