The washer arrived on time (excellent delivery response, in fact).  There were no problems at all with the quality of the machine or the accessories.  Unfortunately, I had to return it almost immediately because there was no hot water connection, nor did this machine have an internal heater (as do many of these portable units).  My fault partially, but it would certainly be helpful to have that detail clearly and prominently spelled out in the ad/description.  In fact, it was sort of buried in all the other details.  As it was, I needed to get a customer service person on the phone to find a machine that fit our size criteria, and that also had hot and cold hookups.  For some strange reason, the machine I ultimately purchased did not appear on ANY of the criteria searches!  Pretty strange (and frustrating).