I received a new keriuq for Christmas and as soon as I plugged it in… no dice! It didn’t work, was stuck in French. BUT! Then, I called the company and a wonderful agent tried to help me. When none of her suggestions worked, she remedied the situation so quickly and pain free. Thanks to the warranty, they sent me a new brewer and a return label to send back the old. It was such a painless process. Now, I have a working machine and am very happy with my gift! Thank you!