After MANY years of weathering harsh Midwest winters, our Lifetime composter had some rusting interior parts on the lid that needed replacing. A simple phone call is all it took to have the complimentary replacement parts sent to us. Once we started taking the lid apart, we realized we needed a few more parts - and those were sent to us promptly and at no cost as well. Even though we are a small customer in their eyes, we got the same customer service one as a large-order customer. So refreshing! Love this company!