The chair arrived early.  Two of the legs were scratched and the lining under the chair was ripped as the box was damaged.  The chair seat cushion was rock hard and not comfortable at all.  We wanted to return the chair but the box was badly damaged so we would have had to buy a new box as customer service said that they could not take it if it was not boxed.   Buying a box to ship a large chair was impossible.  So after discussion with  Customer service we agreed to a credit  and keep the chair.   We had the foam in the seat  changed by our reupholster service and we fixed the legs and rip under the chair.    Now it is a beautiful chair and comfortable.  Would I buy it again —-  no!   Too many problems.