Brand new and did not work. Water overflowing out of machine. I took the cover off and identified that it was not being told to stop filling. I went online and found a video. I saw that the cover had 2 wires and mine had 1 and a nub. I found the other end of the wire. Spliced back together and now working. It is a great machine other than the rough start. Kudos to your tech team for putting great info. on your web page.