Ordering was simple and my tub arrived two weeks later. Upon opening the huge box , the tub came wrapped with plenty of styrofoam and arrived in perfect condition. It’s fairly light, but you still want to use two people to move it to the location of installation so that there is little chance of bumping and scratching it. We had a plumber do the install and he had plenty of positive comments regarding the quality of the tub. He did not use the flexible drain hose that it came with as he felt it would be more secure with regular PVC. He did have some drain issues , but that didn’t have anything to do with the tub itself. I’m 5’9” and I am able to fully extend my legs. The depth is almost up to my collarbone! Reno complete!