I was pleasantly surprised and pleased with how comfortable this pillow is.  

This is medium-firm to firm pillow but it still has a soft plush-like 'give'. This pillow does not hold as much heat as other memory foam pillows I've used, another nice surprise.  

The velour zippered cover is well fitted and so soft, and it helps keep the pillow from sliding and twisting inside the pillow case. There was no odor upon unpacking and I slept with it starting that very night.

This pillow is substantial. It's thick, and weighty. I personally prefer a thinner pillow allowing my head to lie closer to level, but I still give this pillow five stars because of it's high quality and it's oh so comfortable.

Well made, case well fitted, no odor, firm support with plush feel