I bought this kettle in December 2022, It was terrific for 13 months then tarted to play up. Some times it would start as required but other times it would not, maybe taking several attempts to start. I did all the usual things: cleaned inside. We have soft water and it wasn’t scaled. Cleaned the electrical connection between the kettle and base. That didn’t help much either. In the end decided that the kettle wasn’t make contact with the base because the instances of it not starting was when it didn’t have enough water to weigh it down. I called the help line knowing the kettle was out of warranty and I was advised to buy a new kettle. I asked what brand they recommend o which they didn’t have a reply. When it works as ordered it is terrific; when it doesn’t it is very frustrating