My first ice coffee maker, my 3rd Keurig.... My first I had for 3 yrs... The 2ed was replaced with this one, I will save it for vacation trips ... It does what it's supposed to do... It seems to need more muscle to close the lid with a coffee pod inside and it has more splatter while brewing then my previous Keurigs... If dripping afterwards drives you insane like me, then skip this one... I made/cut and folded some paper towels to help with the mess but it drives me crazy(er).... Does it make hot, cold and strong coffee, absolutely... Does it splitter, drip and need a little extra muscle to close, YES.... Love the gray color ...