Well Chair is beautiful and comfortable to sit on.  But I used Handyman service and they put it together but left after knowing chair would not lift.  Called Wayfair and said manufacturer would contact me.
Manufacturer Saud chair needed to have motor that operated lift needed replaced and sent video how to do it when they sent new motor.   Thinking motor would arrive after several days.   Got an email from them saying that the part would need to be mailed from CHINA.   I know how many months that would take.
Called Wayfair and complained.   They worked well to send another chair and refund my Handyman fee.
I'm satisfied with Wayfair and how they treat their customers.   I've been doing business with Wayfair for several years and trust their products and customer service.