Original lamp arrived in a wet box with the cord and bulb missing. I called customer service and a new one was immediately shipped out (a whole kit, not just the cord and bulb). Although the original salt lamp was wet, I dried it off and bought a cord kit at Lowe's. My 2nd one arrived within a week, and now I have two working lamps! Each one is a unique size and shape, and I lleave these on all the time. Highly recommended, and the 10.75" H size is perfect!

Pros: Great value, free shipping, great customer service, beautiful product!