This lounger was for my son's birthday, it came in extremely damaged packaging, all of the parts were still present but there was cosmetic damage to the frame.  Wayfair was awesome and offered to replace it or refund a portion of the purchase price, I chose the discount since I didn't have time to return it and receive another before my son's birthday.  The lounger is excellent quality and extremely comfortable, great purchase and best price I found anywhere!  Overall very happy with this purchase.