I bought the past press this week and came with the rigatoni plate broken. I called KitchenAid and they take care of the problem immediately. Thumbs up to customer service. I'll receive a new plate by mail. But the reason i'm not completely satisfied is because I cannot get a fusilli right. It comes strait and not on the shape of a fusilli, I'm not sure if I have to make a very stiff dough or let it dry a little before the extrusion or if the problem is on the fusilli plate.
I would love to hear some tips and tricks about making the fusilli. Today I did the large macarroni and it turned out great. 
Really like it but I want to love it!!