Great ice maker, does NOT make the soft, easy chewable ice nuggets though. They're pretty ice nuggets for like fancy drinks. My buttons malfunctioned after less than a year, the "ice" button would turn on the light, the light button would do nothing and the power/clean button would turn on the ice making function. I emailed to see if I could get my ice maker warrantied but have not heard back from them in almost 2 weeks so I used the live chat feature and was able to get my issue resolved in less than 5 minutes. Newair is sending me a new machine! Small annoyance is that I have to ship the old one back (understandable) but they are covering the shipping cost for that. It's just heavy and I am not looking forward to lugging the thing to the post office.