The chair is comfortable. The first one we received had a broken strap in the weaving. Also, we were unable to connect the final bolt because the top and bottom on one side did not quite line up correctly. Customer service was excellent. We emailed them some photos on the spot . We received a  total replacement chair in a few days. Slightly different make. The problem area on the first chair was constructed differently, so no problem connecting. We used the strap to secure the bottom of the chair to the stand from the first chair, as it was maybe a half inch wider.