The Customer Service Representative greeted me and asked how she could assist me.  I told her I wanted to purchase (5) outdoor lanterns.  I asked her to confirm that the quantity & dimensions I needed were in stock. They were out of stock, however, she told me that they had some similar lanterns & asked if I wanted to consider those. I reviewed the ones she recommended & they were great! Kudos to a knowledgeable employee with excellent customer service ethics!