I bought this for MOM's room. I am lucky enough to have a small room with a TV and a craft space. I love relaxing in it at night. It is so big that my 7 year old can snuggle with me for a movie. It is also an alternate sleeping spot when the snoring gets too awful. I love it. It is soft to the touch and cushy. The heat feature is fine but the message is weird and noisy. That is not what I bought it for, so I don't care about that, but if you are looking for a real massage chair, look elsewhere. The only other problem I have is fighting off the beagle.