There is one shelf in the refrigerator that's retractable allowing an item to be twice as tall to be placed there. The door shelves hold plenty. The freezer has cubby-like "shelves" on the door that tilt out. Ours was part of our home purchase. There was an issue with the ice maker and water dispenser. However, GE has been on top of it since we contacted them regarding the issue. Overall, it's a practical, attractive refrigerator.