Love how comfortable it is esp for my elderly Dad.  However, the delivery experience was not good at all. It was delivered in an apartment and I was told, the delivery guy was very unpleasant and unhappy, that no one is able to help him
bring it up.  He can’t expect my 89 year old Dad to actually help him (???!!).  The personal worker who attends to my Dad happened to be in the lobby when the delivery guy was there and she noticed that he was very rough with the package.   She later found out that the delivery was for my Dad and told me to make sure that nothing was wrong with it because of the way the delivery guy was handling the package.   Luckily it is intact and working properly.  So.. product and customer service were very good, your delivery companies may need more help esp if packages are bulky and heavy!