This Recliner is Very Soft,( easy to set up),  it has the right amount of cushion,when reclining ,it’s better to use the handle which is hidden on the right side. The cup holders is the right size not to big nor small, just right, the arms fits me perfectly, when reclining ,my legs, fit just right. I’m 5’5 so this is the perfect chair for me. It reclines All the way back, but your body has to keep it down. The reclines part stay up on it’s on. The massage just vibrates, so don’t look for a deep throbbing massage, the heat works nice, it get warm quick, over All this is a Very nice recliner, I love it.