Well, because of the pandemic, we did install the fireplace until this weekend. (We didn't want anyone in our house so it took a long time to decide what to do.) We did inspect it when it arrived but it wasn't until this weekend that we took the plastic off the front face. Now we can see the face is defective. It looks like someone took brillo to it...all scratched up. I know we only had 30 days to return it so we are stuck with it. But it was an expensive item to have poor workmanship.