I ordered 3 of these. After almost 2 years, one of the shades has broken and I have no idea how to fix it. By broken, I mean that the shade has been pulled down and will not go back up. I've taken it apart and tried to to fix it, but no luck. I've emailed the company to see if I can get some help. So far, no luck. I would caution against buying this product in the future because of this issue.