There was a mix-up with the order - the assembly service was told they only needed to assemble 1 chair, when it was actually 6 chairs.  One phone call to Mark at Wayfair customer service and the problem was solved.  The Handy rep called 10 minutes later, came two hours early with our permission, and assembled the beautiful chairs.  He was polite, knowledgeable, and cleaned up the mess.  Couldn't be happier!