This is so convenient! You do have to learn how to use it, but it is fairly easy, especially if you have used a Keurig before. I love that the reservoir is so large, that way you are not having to fill up the machine as much. It is a larger unit so it does take up a bit of counter space. I love that it has the rinse cycle after each use, you will have to dump out the drip tray more often but I can tell that it does clean out the system very well. The cold function is awesome, and the drinks did come out cold even without adding ice. The fan in the unit that runs with the cooling agent isn’t too loud at all, but I love that there is the quiet button option as well. Overall this is an amazing upgrade if you enjoy both hot or iced coffee’s at home.