Loved the massage on this chair. Have an injury to my back and honestly most don't help, but this chair definitely did. I only had 2 small problems. Both are probably because of what I am use to. The arms on this chair are much lower than any chair I've ever had, but I think I'll get use to it. The second problem is it's a little short. I'm 5'5" and I feel like the chair is 1 or 2" shorter than normal. My feet kinda hang off the edge. Even with those problems I liked this chair. Just not for someone taller than me.