Have had this for a few years with mixed results.  If you watch the mixture as its churning, you will see a build of frozen ice cream on the wall of the maker about 1/16" thick. Instead of scraping the frozen ice cream off of the side of the bowl it's just kind of swishing the mixture around the bowl. The frozen wall of the bowl is insulated by the thin layer of ice cream. After doing this for 30 minutes you get a thawed out bowl and a semi liquid ice cream solution that you have to freeze for another 4 hours to get hard.  This should never have been released for sale. Surprised kitchenaid wouldn't have more  thoroughly tested this before putting their name on it. I thought they were better than that.