We. Purchased this tea maker for my elderly mother last Christmas. She loves tea and was very pleased with the unit. Compared to other tea makers, it is expensive but we paid the price because we wanted the best for her. One year and one week later, while she was emptying the tea basket, a big shard of glass fell off the carafe. Of course, the carafe cannot be replaced; a whole new unit needs to be purchased. We are very disappointed in it’s short-lived success.