This washer is an over-engineered pile of garbage that can't even perform the simple function of completing a cycle because of glitches in it's "high tech" features.  It would sit on sensing for an extended period of time and then the cycle would just end before it even started.  After several times, it finally did fill with some water for a couple minutes and then did the same thing of ending and just shutting down before the cycle would even really start.  Should not be having issues with a brand new washer; already started the return process on this one.  Save yourself the headache and get something else (probably from a different brand).