We had a little trouble getting the correct one initially, but once we received the correct product, it is awesome.  My husband is the chef-du-jour when it comes to grilling, and he is having a lot of fun being creative with this.  We've tried out different meats/veggies on it every weekend since it was delivered.  Now that he has the hang of it, it is providing some restaurant quality meats......and it is so easy to use.  Definitely worth the initial hassles.