The product was fine.  Pretty much as indicated on website.
But the shipping was greatly delayed.
By the time the package finally arrived, the box was greatly damaged.  It had been slightly repaired in transit with packing tape, but it was possible to see inside.  Once we looked inside with a small flashlight, it seemed that the lampshade was not damaged, so we opened the box. 
The lampshade was not damaged, so we proceeded to install it.  The fit was good; we did not have to buy a different hoop.  So we are happy.  But still concerned about the shipping delay and damage to the box.