My sofa came without the bolts for the legs, so it is currently sitting on plastic so the sofa bed doesn't scratch our new floors.  The bolts will not be shipped out until November 10th and we received the sofa Monday, October 24th.  No one was apologetic on the phone and acted like it was normal that the bolts wouldn't be shipped out quickly.  We were also traveling and won't be there when they are delivered.  Not happy with customer service on this one at all