The pros of this tub are the ease of set up, you don't have to hardwire it, the filter is easy to access, and the lights are cool. Plus it comes with a cover. It is thick plastic and can withstand cold temps- I used it in like 9 degree weather. 
Cons- it is a smaller tub, not really appropriate for 5 people of normal size.  Also it isn't as deep as a regular tub. The cover is not as snug as it should be- there are locks included to be installed, but the lid looks to be generic so I don't want to drill into the tub shell and void the warranty. So it allows steam to escape and in below freezing temps, ice builds up - like 2" in spots.
Service-wise, the delivery company contracted by the manufacturer blew harder than the jets on this tub. But Wayfair satisfied my complaint and was easy to work with.