gorgeous! the assembly process was a pain because of poorly aligned screw holes, etc, whatever it's called. friend who is usually a pro at assembly did not have a good go on what should have been simple (scissors were required...). but the couch is fantastic and versatile with the ottoman. feels like a nice bed when put together and is great for visitors, both for sleeping and everyone having a place to sit, etc. looks clean and unfrumpy because of the low back (it's pretty low) and it's definitely on the firmer side, which seems to be better on the body for long sitting/lying periods (I have chronic health issues so I'm here a great deal).