This mattress is listed as plush, but it’s really hard. Doesn’t give at all. At best, it’s a medium to firm. Not soft or plush at all. So I am trying to return and it was simple enough to start the return process within my 100 days. But once you submit the “request to return” it is then still your responsibility to contact customer support to schedule a shipment pick up, which has been elusive to find. The chat bot says I’m not eligible for return pick up So I’m stuck with this hard as a rock mattress Not a happy customer!