Shipping box was in terrible condition. Leaf arrived damanged. Contacted customer service and the entire table and leaf needs to be picked up in order to get a new leaf.  Customer service was polite and has tried to work with me. The table looks lovely and is put together. I must now take it apart so that it can be picked up with the leaf and exchanged for a new leaf and table. Customer service was very nice but there must be a better way to handle this. Hopefully, the new table and leaf will be in great condition or I'll be contacting them again.  I give the table 5 stars.  It's heavy, stylish and looks great.  I give the shipping and return process no stars. An update as of May, 2017.  It's taken from Feb. to May to finally have an undamaged table/leaf after receiving 3 tables and 4  of the leaf.