Chair arrived well-packaged. Easy to assembled except for-you guessed it-the arms, which have been reported by other purchasers. Those took as long or longer than the rest of the chair due to lack of working space and problems lining up the holes that the bolts go in. However, once everything was complete, 
it proved to be very comfortable, well-made, attractive and perfect for its intended purpose as a music-listening chair. The arms are a bit low but longer bolts and some washers will solve that problem. Leather is real and swivel mechanism very smooth. Ordered another one.