I ordered this chair as a gift and hurt my back shortly after delivery. I was unable to assemble it right away. After I was assemble it I found out the “back” massager does not function at all. I contacted wayfair and they said since it was out of the “30 day” period there is no return or replacement options. This is ridiculous and won’t be purchasing anything from this site ever again.  Sorry but you lost my business which is a shame for you because I’m furnishing a new house.