It’s a nice looking chair but the remote doesn’t work so we can’t recline or lift it and they can’t send us a new seat bottom for three weeks . So now my husband has a Christmas present he can’t use and I’m very disappointed in the service.  I decided to just return it and found out I can’t !  I could have ordered a new one and had it here in a week !!!! So now we have to wait three weeks for a new chair bottom and then have to figure out how to get rid of the chair pieces that don’t work!!!!!  Pretty poor service!!!!