The overall quality is completely lacking on this mattress; there are pulled threads hanging off all over the pillow top and around the seams where the pillow top is sewed on, and there's at least one (that I've noticed so far) small hole in the fabric - absolutely not up to the level of quality you'd expect for a $3000+ mattress or from Stearns and Foster. And I'm not talking about a thread here or there, there's at least a dozen that I counted before giving up counting...they're literally all over the top of the mattress; the mattress was purchased brand new and delivered about 3 weeks after it's build date on the legal tag - can only assume this is a quality control problem. Functionally the mattress is comfortable and supportive except I notice myself sinking into the pillow top to a level I didn't perceive in the store - not a great sensation for me personally.