My Helix experience was GREAT from start to finish. The selection was phenomenal, ordering was easy, a holiday sale was in place, and delivery was earlier than I had anticipated. Once I received the mattress and opened it, the mattress sprung into place and inflated immediately. The mattress is so comfortable and perfect for my sleeping habits. An extra 90 minutes was added to my sleep since the first night of using my Helix Dawn. I am very happy with my purchase.