I ordered 2 of these for my new bathroom, and they are absolutely beautiful!!  Perfect size and they really compliment any room I think. I had no problem with my order, everything was in the box. I did noticed some reviews say crystals were missing. I thought the same thing when I opened my boxes, but they are small and packaged separately. They were imbedded on top of the foam, so just be careful when you open the box and take a closer look to make sure you got everything out.  FYI - when assembling the crystals can easily fall of the hooks when installing, so I took some small plyers and just "lightly"  closed each ring for a better hold. (It took me 5 min to do) I definitely recommend  this mini chandelier, "seriously gorgeous" I thought about putting one over each night stand but thought 4 might be a bit much! lol..