I bought 2 chairs and loved them. I then ordered 6 more, I paid someone to put together only to then realize they all came used. I contacted Wayfair which by the way is ONLY through email although I begged for a call. They went ahead resent me 6 new chairs without my permission and return label for 6 used chairs . I was on my own to undue the used chairs and repackage to return and then pay someone to assemble new chairs again. Wayfair did nothing on the cost I had to pay people to put together and undo and to explain how I could receive used chairs. I sent them pictures of proof of used chairs. I will never buy furniture from them again. I have bought furniture from other online sites whose  customer service was impeccable. My advice go elsewhere for furniture not Wayfair. I wished they did more when they sell used furniture for new . Jill S CT