Product came damaged. We missed the return window due to some delays with our renovation and to our disappointment when we finally went to install the product there was an arm completely unattached from the top. When we contacted customer support, they said they do not cover normal “wear and tear” under their product warranty and have refused to help us find an adequate resolution, despite the clearly damaged piece shown in the original shipping box. 
Customer service has been terrible to work with and full of canned responses. Would not recommend purchasing from this supplier as they do not fulfill their product warranty should you experience legitimate issues.