I ordered the bed in June. One of the side part for drawer was broken and I ordered for the replacement. When I finally started to assemble the bed, the long rail would not fit in the headboard if I would use tall leg on the other end. So I ordered for the replacement for headboard.  After explaining multiple times clearly to the support, they sent me different parts. This happened 3 times and still I did not get the headboard. they finally sent me the entire bed again and $34.52 credit. I finally could get all the parts after 2 months. It was really a long wait. I like the wood quality and the bed.