There is no white glove service for this item even though Wayfair says there is. The delivery company was made up of a bunch of soft people that scared themselves when they looked at the four boxes and thought about assembling this item. They backed out of the white glove service, I assembled this thing in less than two hours and I took a 420 break to go with it. Bed is good quality, definitely better than most of the garbage Wayfair sells. Be prepared to put this thing together yourself, get a set of metric hex head sockets. (14 drive will work perfectly) , and make it easier for yourself than using the included hex head wrench, which is junk. 
But, as usual Wayfair doesnt follow through with their word and they dont hold their sub contractors to their word either.