This arrived in good condition except it had 2 left head posts.  I advised the company and after several phone calls and emails, they agreed to sent a right head post (with holes drilled on correct side, so  it could be assembled). The right head post has never arrived - it's been 6-7 weeks.  We had to take it to a cabinet maker, have one of the left posts drilled correctly, then he assembled it for us.  The bed is very nice, sturdy and I am pleased with it. Customer service was a -0-