This product looks awesome in pictures, but the installation is a nightmare. I waited to hang this item as I was upgrading other areas in my home.  On Sunday, I affixed the fixture on the ceiling. Then, I attempted to attached each decorative string/ball. The decorative string/ball began tangling.  It tangled into a ball! I can not untangle it. I am unable to continue hanging this item as it is a tangled mess.  I want to return and get a refund.