I absolutely LOVED this bed, and appreciated the fact that it was returnable, and that another bed was sent.  The only problem was that it took forever for a replacement to be sent to me, AND when it was sent, the bed was NOT the same as the other.  It still was categorized as the same bed but the shaping of the headboard and footboard had changed and the 2nd one that was sent out also had damages and was not the same bed I'd originally ordered.   I still gave it a five star for the simple fact that BOTH beds were gorgeous AND Customer Service went above and beyond to try to help.   I pay closer attention though now when and if I have to return to be assured the design doesn't change if and when I need replacements.  Customer Service at WAYFAIR is amazing.....and very understanding and try to meet their customers needs whenever they can.