From start to finish, the service Furniture Box gave was faultless. The lady I spoke to on both occasions was extremely helpful (physically went and checked the stock on shop floor) and second time gave me sound advice on best time to place my order. Best part? She did NOT sound autonomous like so many customer advisors these days! The delivery was speedy and on time, and yet again delivered by NON GRUMPY person despite the heat. I was kept well informed and the chairs were well packaged. The chairs are beautiful, well crafted and an absolute pleasure to sit. The seat just seems to mould itself againt a person's bottom and the solid chair back supports the whole length of my spine (I'm 5"2). They are just the perfect height for the table too.