The first bed I ordered was beautiful but had a severed cord for the led light.   Customer service was slow to respond, but helpful.  The only reason I’m giving one less star is because I had to completely disassemble my new bed, repackage it and return it to get an entirely new bed.  For some reason they were unable to just  replace the led strip, which was the only thing wrong.  The structure of the bed is great! And it’s so pretty !