I thought the purchasing experience was great from start to finish with the delivery being excellent, four days earlier than expected. My bed arrived on a rainy day and was placed inside the garage and it was dry when I got home. The assembly was not bad once I sorted everything in place and thanks for posted reviews with helpful suggestions especially, with attaching the legs to sides first. There was a small chip on of the legs and that's about it real. I didn't bother requesting for a replacement. Also, all the pieces were in place which was good. I use a queen mattress and I find there are spaces around bed that are not fully covered. Otherwise, I'm happy with the purchase and the bed looks great. I like the texture and lightness of the bed which makes it easier to move around the room if I want to. It's well built and is worth it for the money. Thanks for the service!