The box arrived late and completely shattered. We tried to put the bed together but were unable to do so due to the damaged parts. Wayfair was great. They immediately sent out another one. Wayfair customer service is the best in the business. Edited: We finally assembled the new bed. Very disappointed in the quality. It's very rickety, to the point we've decided not to use it. You can actually rock it back and forth, and when the mattress is on, and you lie down on it, just by rolling over causes the bed to shake.