I have been a customer with Wayfair for years and order from here all the time. The bed had a lot of potential but had so many areas that were damaged. I asked for a return and they expected everything to be put back in box as expected but it didn't fit back in and I had no time to go get a replacement box to fit it back in. The rep Jasmine H was horrible and did not return any phone calls and just emailed. Even when I left her messages she did not even return the phone call. This bed was almost $500 and most she could do was give me a $45 credit? So now I have guests coming with a damaged bed. I am just beyond disappointed as they have been so helpful and willing to work with me in the past. This was by far the worst experience I have had and not sure if I will shop here again.