I LOVE the bed BUT the scratches that were on it were NOT ok. It looked like it was purchased, opened, and returned. The box looked retaped and some of the zip ties were cut already, plus the scratches. We put it together anyway because we have been sleeping on the floor. You can’t see the scratches so I’m ok with it but opening a new anything to find it messed up was very disappointing.  I suggest documenting as I did Incase there is damage that is visible when opening. I do recommend this bed as I do love it!!!