I recently ordered a grill cover from Wayfair, but my experience has been extremely disappointing. The package was shipped to the wrong address, and despite contacting customer support three times—each time waiting at least ten minutes for a response—I was told that I needed to reach out to the incorrect address myself, even though the mistake was on Wayfair's end. Additionally, they compromised my privacy by sending the package to a previous address, which they falsely claimed was my error. To make matters worse, I never received the package. Wayfair's customer service has been unhelpful and frustrating, and their handling of this issue has been completely unacceptable.