We had two of this faucet sets installed by a contractor. They looked and worked great for several months, until we noticed the handles became stiff to turn. On speaking with Customer Service, a representative politely explained the source of the problem and promised to ship the replacement parts at once. True to his word, the shipment arrived in no time and the problem was resolved. It was easy to install. We are very happy with both sets, but equally important, we were very satisfied with the warranty and service. In fact, we recently purchased a kitchen Pfister faucet (Hanover). It looks and works great.