The carpet is very nice. The problem is that it was delivered to an old address despite several attempts to correct this before the carpet left your warehouse. Your customer service told me this was my problem and to correct it with FedEx. FedEx said only the shipper can change the address, so basically, tough luck. Fortunately they held the carpet at the wrong address and I was able to hire someone to pick it up and diliver it to me.
This could have been easily avoided if only you tried to help. I will not be shopping with you in the future and will pass this along to all of my acquaintances.