Great chair, great price. Medium firmness, just the kind of comfort I was looking for - it allows you to keep good posture while also feeling cozy. The velvet fabric is so soft... I also love that the arms are not high. This chair has a great seating width for a low footprint. Some armchairs look very heavy and bulky because the arms are so wide. Not this one. You get most of the width taken by the seat, which is great. Highly recommend. Delivery was early but they did not call to schedule as I was told.