Great customer support from Wayfair and I was able to set up a return! However, I'm shocked at how good the reviews are for this chair (which is why I purchased). I bought two and both came defective, as the front panel screws didn't fit (drilled too deep). Even if they weren't defective, they are not worth the money. Chair is not comfortable at all and screws didn't come with covers so the hardware is just sticking out. Also, you might as well sit on the floor if you want to sit this low to the ground. Overall not recommended. Great color, though. Again, grateful for the customer support to help get these out of my house.