I am a side sleeper and I chose this mattress as based on its description and others reviews it seemed just like the thing I needed.
The mattress however is extremely hard and when sleeping on the side my arm crashes against my shoulder and it gets numb.
I wake up with severe neck and shoulder pain each morning and it’s now become unbearable.
It’s now been almost 3 weeks since first night on this mattress and despite EMMA recommending 6 weeks I genuinely can’t do any longer as it’s really affecting my day to day now.
I sleep on an orthopaedic pillow with a special contour for neck and head, which I’ve used for some time now and never had issues before until this mattress.

I’d appreciate if customer services could get back to me on how I can return this mattress, as I am in urgent need for a new one that’s more suitable to my needs.