I had  high expectations of this chair because of the great reviews.  Boy did it deliver!! The "leather" is soft; it is firm but extremely comfortable.  The arm rests are perfectly placed. The seating depth is adequate for tall people.  The swivel action is smooth.   I love it.    My husband has claimed it as his (he knows he will lose that battle).  I want another, so I am measuring the space to make sure it will fit.