I am having an issue with one of the chairs that I purchased.  I followed the instructions according to the customer service representative to correct the issue. I received a follow up email wanting the same documentation that had already been supplied.  It was a standard email generated automatically.  It was in my opinion a stall to correct the issue.  Do not believe the comments that their customer service is responsive and will satisfy the customer.   Their customer service is lacking!
Very unfortunate.