This is the second time I’ve purchased this rug, why is beyond me.  The first was fine with the exception of uneven edges.  This last one ordered in May is a mess-rips throughout, a grey stain, and uneven edges.  It was almost a dirty yellow, not what I’d call ivory.  I’ve called 5 times trying to figure out how to return and each time I’ve waited 45 minutes plus with no human answering, only to be disconnected.  Do NOT buy this rug.  Disappointed beyond words that I’m now stuck with this, it’s going on the garbage.  PLEASE customer support-contact me!