The coffee is good, and that's good.  But there are some issues that we haven't resolved: The issues we have had:
1. the height of the appliance...too tall to use under our wall cabinets and it must be pulled out every time it's used. That's ok in most kitchens, which have an open counter near an outlet, but it is not good in our very compact one. 
2. the fact that it never dries out inside, yuck
3. the teeny one-mug size water reservoir for the k-cup side. I wish one larger reservoir served both carafe and k-cup. Also the k-cup side reservoir lid is easy to misplace.
4. The buttons are not self-explanatory and the placement of the buttons makes them hard to read in our kitchen's lighting (my elderly husband's pet peeve)