So, this was my first time ordering from Wayfair.com. I must say, I had a great experience (and I'm HUGE on good customer service!). I ordered the Bluestone Rocking chair for my daughter's nursery because it was super stylish and was a great price compared to the chairs in the large baby stores. It came in a week, and yes, the shipping was free. It came professionally wrapped and even included shoe covers and gloves just incase I opted for their professional installation service, which we didn't need because it was already put together. The chair was exactly what I ordered, its very well built, sturdy, has great quality linen and came with not a scratch on it. I will definitely use Wayfair again!