I have a very large deck so I had to order two Pergolas. One of the Pergolas had a badly bent base. It was apparently packed that way as the outer box was in perfect condition. We did not want to try and repackage the item and send back., We had to use a block of wood to beat inside the frame and stretch the column base out. Thankfully that worked but it took a lot of unnecessary time. In the same box, they sent two of the wrong pieces for the upper canopy rail. So there is likely a box out there missing two very important rails. The second box was fine just a couple of small dents but nothing too bad. Wayfair should discount us for the first Pergola as it was badly bent we will see what they do.