I have had the product for about a week. I elected to pay service fee to have it put together as I am physically unable to.  I received confirmation of set install date and additional updates from Wayfair. I was scheduled for today and text messages came saying installer was on his way. Unfortunately he never showed, my cats or playing on the box rather than on the climbing tree. Wayfair customer service was great and connected me directly  to the service provider. There was no explanation of where the tech went and wanted to reschedule next available time which is 6 days from now. I'm going do my best to put the Lima Cat Tree together by myself. I'll send another review once accomplished.  So disappointed