I love the fountain, but it has a hole the size of a nickel in the front of it, and a triangle piece is broken off of the door that houses the pump. The thing that bothers me most is that there were no pieces in the box….. which means it was shipped that way. I sent an email with photos when I got the fountain but have heard nothing back.   I would like a refund or a new fountain. Thank you for your help on this.   Virginia