I loved the griddle when I first bought & used it. However, I was only able to use for 2-3 months. When I plug in my griddle, while in "off" setting & remaining in off setting, it is on and heats up very hot. The only way I've been able to make anything, such as bacon, is by cooking while it is "off." I've reached out 3 times with no response from Dash or retailer. I'm disappointed I was only able to use for a few months, I looked forward to getting this griddle for a long time.