We love the copper Lazy Susan, but had to reorder due to the detached piece that makes it work as a "Lazy Susan".  It was broken in transit.  While there was no issue in reordering a replacement, the exact same thing happened again.  We opted to try to repair it ourselves and took the option of a pretty minimal discount on our purchase. In paying almost $500 for an item, it should arrive in prime working condition. I believe the part should be shipped separately with instructions on attaching the moving part or substantially change the packing method.