I see that many of the reviews are from units that were provided to the reviewer. I bought this, as I was looking for a reasonably priced cleaner with the attachments that this came with. While I have only used it once, so far, it does a good job, is easy to use as well as to clean after use. The true test was when I went over areas that I had recently cleaned with our 20 year old Hoover cleaner. You can see exactly where this new Bissell cleaned.