We bought this 7x7 shed years ago and had it put up in the basement. We recently took it out and put it to good use. It's like brand new. In the process of having it broke down there was a piece that was broken and two others that were missing. I contacted lifetime and recieved the best customer service! Not only did they not charge me for those pieces that I needed but were very thorough and the process. I simply paid for shipping and my product will arrive in 4-5 days. Thank you lifetime shed I will tell everyone about your sheds quality and of your above and beyond customer service.