This was provided via Costway and didn't come with one of the main support rails.  I tried to contact Costway customer service via their website and phone.  Their system was a computer generated system that had me on hold for about 7 minutes as the "location in queue number 1" before it hung up on me. I called back three times and no one would answer the phone.  It hung up on me three times. I sent an email, but have not heard back from anyone.  As I was going to give to my wife for mother's day (from me and my kids), I was a little upset.  I contacted Wayfair CS via phone and a very nice lady helped get a new one shipped to me for the trouble.  I hope it makes it by Mother's Day!  Thanks Wayfair customer service.  I'll reply to the post and let you all know how it turned out (when I get it).