I just recieved this product, and came in two packages one for the heater and the other was the parts to build the mantel. You have build the mantel. I put the fireplace up my self and it took me about 1hour and half  to 2 hours. Heater does not warm up the open plan,(living room, kitchen, dining room) which is find with me cause I bought it for more decor than needed a heater in my apartment. The flames and the logs from the heater look realistic, it can be controlled by remote or manually on the heater. The settings are brightness, flame action (high flames or low flames), it has a timer on how long the heater will be on I believe goes up to 5hrs if I am not mistaking. This is a reasonible price for an electric fireplace because I seen some that were up to $700-$900.