The patio sofa arrived in a "second time around" box and had an 11inch crack in the front face. It is clear that crack was not from shipping, but crack was made by another Customer while trying to assemble it. Other Customer sent it back to Wayfair due to crack (that Customer made), and you did not check it- you just turned right around and sent the cracked sofa to me.  It was obvious that this was an "open box" item; obvious from packaging.  Anyway, I repaired the crack myself with glue and painted to hide the crack- easier than sending the sofa back.  This sofa has no screws or hardware for assembly (that's fine), it uses plastic "snap-and-fit" slots and pegs.  Be advised, if you order one of these, assemble *gently*, not like the Other Customer who had this one before me.