This toaster is gorgeous and I had planned on having it sit on my counter. The 1st toaster I received, the logo was crooked (not good when you have ocd!) and parts of the heating element didn’t heat up very well so I had perfect toast along the edges and an untoasted center. The photos are from the 1st toaster. I reached out to Wayfair and they contacted the manufacturer. A new toaster was sent. The logo is straight. The toaster works ok. It’s still not as even as I would like, but it will do. I would give the design/looks a 5 and the performance a 3 so hence the 4 star rating. I would give Wayfair a 5 for awesome customer care, quick responses, and resolution solutions.