Haven't actually slept on this yet; waiting on the mattress to expand and set up a new bed.  However, I'm certain I received an opened item despite having paid for a new item. The bag the mattress cover was in was taped with masking tape and one of the bolts was missing. Also, The picture on the website and in the instruction manual portray a "zip-up" cover for the box spring, instead, I received a drawstring cover???  Also, a portion of the box spring was welded incorrectly(see pics).  The upside is this item was simple to put together.  We'll see how it shows up with a 12' inch mattress and two adults.