Al few mishaps with tiles being chipped. Wayfair was excellent and sent replacement. Sadly there was also one or more tiles chipped on every sheet in every box. But we made do by manually replacing each one. It took us a lot more time to install because of that BUT they are absolutely gorgeous. We love the look, they feel great and we get so many compliments. Rated a 4 due to breakage but they look like a 5.