Wayfair is bad.  One of my trees does not work.  I have been chatting  with them off and on for over an hour.  Every time I have to do something,  because they take so long to respond,  they give me one minute to respond and then end the chat.  This system drinks.  I asked them to call me and did not get even a response.   I like Wayfair products but with this kind of service they have lost my business.