Couch is very attractive, a bit too firm for me, but more importantly numerous errors occurred while working trying to receive "replacement parts". Received couch w/o the 4 legs, and 1 of the arms had a small permanent tear in the leather. Request for replacements went well, and arm was received quite fast, BUT they never sent the legs. Upon inquiry, they informed me that I said "I found the legs", and cancelled the order for legs. I was never notified via email about this change, and was only informed when I chatted with customer service to inquire where the legs were... A bit frustrating...