Christmas gift for my son and his family...delivery timing was WAY off, told me chemicals and step would be delivered by 12/13 and that spa wouldn't be delivered until mid-January. My son got a call last week that the guy was ready to deliver the spa (a month early) which was OK but definitely not planned on but the chemicals and step which was supposed to get there a month before the spa still hadn't shown up, so cancelled the chemicals and step and had my son go to a local spa store and buy them locally so that they would be able to use the spa.  However, the spa has been filled and "running" for 3 days now and still i NOT UP TO TEMPERATURE!!!  Granted it's winter and cold outside but soaking in hot water in the winter is the point of a spa, right?  So the jury is still out on the spa's performance.