I purchased a NewAir fan from The Home Depoy website back in November but I did not open it until handyman came to install it in my garage. The handyman informed me that the blade was bent and hitting the cover. It makes a lot of noise as the blade is hitting cover. I immediately called the customer support line where I was greeted was lots of respect and concern. They gave me instructions on how to get my replaced blade. Extremely satisfied with the respect, professionalism and concern that I received. Thank you & I will definitely recommend your product to family & friends. Than you for all you did for me.