The couch I am happy with. The company not so much. I purchased the sofa for 650.00. It was put on sale, before it was even delivered, for 393.00. Most companies will honor a sale price if it is within a certain time period. Wayfair does not! (I also purchased two recliners) I called that day to see if I could get a partial refund.  They said they would email me in a day or two. After waiting five days for a response, I called again to find out they denied the request.  The two people I spoke with on the phone were very friendly and they did what they could for me.  The decision makers however just left me hanging without an answer. I don't think an email was too much to ask for, and I don't think a 257.00 refund was unreasonable considering how much I spent in total. In the future I will spend my savings elsewhere.