Overall good couch— spent months couch hunting on sites to find the perfect one. This one is soft and firm. The fabric felt weird to touch at first sensory-wise but once it aired out a bit and got fluffed up it’s nice! It does have a strong chemical smell to it that has improved in the last few days, but was quite noticeable at first. Took two people to assemble, about half an hour and a decent amount of elbow grease. Our only problem—one of the headrests arrived and it’s too short so compared to the other ones it stands out. Requested replacement part for free, hoping it will solve issue, otherwise will be very disappointed. Assuming our headboard issue gets fixed, would recommend to a friend.