The box appears to be banged up a bit when we got it. We ordered 2.  The one chair was a bit crooked, the frame (armrest was slanted in). We managed to straighten it up. It doesn't sit straight because one of the feet (bottom foot) was broken off. One back cushion is much fuller than the other one. It's a beautiful chair but the hassle of returning and getting a replacement seems like too huge of a hassle.