I love the fireplace Insert.  Works beautiful and looks great.  I have been trying to purchase the  Protection Plan but kept getting that your website was having Technical Difficulty.  So with that, now I'm too late to purchase the plan and I'm not very happy about that.   As I was not offered the plan when I purchase the product.  Only offered the plan when the item shipped and then there was the website problem until today, Monday, April 11.  Not a happy customer.