When I received this the heater wouldnt work. When I reported it, they sent just the heating element that needed wires cut and spliced. It is insane to expect someone who purchased something like this to do electrical repair work. I contacted them regarding this and have not heard back from them. I tried to be respectful of their working through this virus, but I need to know if I am getting a replacement fireplace or if you are going to pay for this return of damaged goods.