The sofa was broken when it arrived, I called for my refund and was told to take pictures of the damage.  Got the pictures, sent them by e-mail and waited to be contacted in the 1 to 2 days, 5 days later I called you back.  The first person I contacted said I had the wrong department and I was given a new number, the next person said I had the wrong department and the right department doesn't have a phone number and they only communicate thru e-mail.  She sent an e-mail to them and refused to let me talk to a supervisor.  The last number I've called so far today said they can't help me because another department has it.  But I'm waiting online to speak to a supervisor.  I'm very upset with the total lack of customer service.  I very much doubt I will ever buy anything for you again.  Also the couch is of the lowest quality I doubt it would last a year.