My fireplace was delivered in excellent condition and all I needed to do was pull it out of the box.  The remote even comes with batteries, but I had to replace as I think they were old.  The fireplace is beautifully lit and can be put in different flame modes so you don't get bored of the same look.  It is much quieter than the wood stove look I previously had.  Maybe has something to do with the new infrared quartz heating.  Highly recommend this fireplace as it's also a lovely piece of furniture.