Pros: Fast Delivery and box was not dented and the chair worked fine.
Cons: Ughhhh not much. It's not very comfortable and NOT made for anyone over 150-190 pounds.
It vibrates NOT kneads as described. 
Cannot feel any heat AT ALL.
Everyone that has sat in it so far has made a comment about uncomfortable it is.
Arms of the chair sit way to low.
Lesson learned. Try it out at a store BEFORE you purchase it online because I would imagine it would cost to much to send it back and so I'm stuck with it now!