The only down side to ordering this couch was how long it took to get delivered. But that still isn't a big deal, because it has nothing to do with the actual quality of the product. This couch is amazing! The chaise is much bigger than it appears in the pictures. It is good size and very comfortable. I have only had this couch about a week but it seems to be of good quality and durability. This is by far the best couch I have owned, and I have purchased many sectionals. I highly recommend this sectional for anyone with a large family or likes to entertain. It has plenty of space. I have found myself falling asleep on this couch many times because of how comfortable it is, and it's really nice looking. Very good price for how nice it is. I have nothing but good things to say about this couch. I am very pleased with this purchase.