I ordered this pendent for my bathroom and when it arrived it was missing spikes from the design. I contacted Wayfair who promptly sent a replacement. Only problem was it was damaged even more than the first one. So I decided to return it. Since I didn’t need them because they were both broken I sent them both back. They not only charged my once but twice for returning damaged goods. I lost almost 12 on items I couldn’t use because of poor quality. If I had thrown the first one away, I wouldn’t have been charged. It will make me think twice before buying from you again. I understand if I decided to return them because I didn’t like them to have a restocking fee, but for damaged goods, you should re think your policy for shipping. Very dissatisfied!