I ordered the 12 drawer dresser because I wanted to purchase a dresser where I could create a drawer for each of my grandchildren. I read the full description of the product but I didn’t view and pictures. I mainly looked at materials and it said pressed wood. That’s what I wanted was a wood type to be able to individualize each drawer differently, paint each drawer differently, put different knobs on each drawer ect. The day before my dresser was to arrive I was looking at all the pictures and I noticed the drawers were fabric. That was not what I wanted. I was disappointed the description was so vague. 
I contacted Wayfair and they were wonderful. I asked for a manager and she was extremely helpful. While we were talking my dresser was delivered! I sent it back without opening it. The return was simple. It was my first experience with Wayfair and I was pleased with their customer support!!