We read other reviews of products arriving damaged but we were hopeful it would not happen to us. Sadly it did not. Both products were damaged, one I could tell before opening the other after opening. 
Also the handles are chrome not satin nickel as described. 
We requested a refund as I was very confident that if we requested replacements there would be a good chance of history repeating itself.
This seems like an issue between manufacturer and shippers rather than with Joss and Main. Joss and Main was quick to begin the refund process.