Great looking light for my son's bedroom!! The first lampshade had wrinkles in it near the seam. Initially, I didn't want to make a big deal of it because if I turned it around it wouldn't look that bad. However, the customer rep advised that she wanted to ensure that we loved the product and offered to replace the shade. WOW, the lamp looks so much better. She sent what appears to be the CORRECT lamp shade. The 2nd shade is taller and stands out more. I am so glad it worked out! Can't believe I forgot to take a pic. I'll have to ask my son.