The mattress was exactly as described at an amazing savings. The actual firmness is comparable to the firmness tested in various showrooms. Arriving ahead of the scheduled date was a plus. Setup was a breeze but there were no instructions as to how long after setup you can use it. We "winged it" at four hours and it worked out fine. In addition to the fabulous price we got a bonus by free shipping. That saved the $75 the mattress stores charge.