This is our second TempurPedic mattress and we are very happy with the quality and feel of the TEMPUR-LuxeAdapt Firm mattress. The mattress is very supportive and comfortable. Years of back pain had me searching for a better mattress and TempurPedic was the answer. We ordered directly from the TempurPedic website and was very happy with the customer support we received. All my questions were answered thoroughly via the online chat and on the phone and the sales associate was very friendly and professional. I would like to mention that this mattress is higher than a traditional mattress and will effect the choice of foundation. A 9" traditional foundation with this mattress will be quite high. We opted for a 5" traditional foundation as our bedroom set is more traditional, and the height was just right. We will continue to purchase and recommend these wonderful mattress to our family and friends.