Overall the product is good. Had a couple of minor nicks and scratches, but nothing worth sending back over. However, the assembly instructions are absolutely terrible! Tiny pictures that you can't tell where things go. It pretty much is a just figure it out assembly. It also didn't help that the arm pieces were labeled incorrectly compared to the part listing on the instructions, so after a lot of frustration as to why screws weren't lining up, I finally figured that out.