We have had difficulty installing this fan and the delay in finding an electrician here had now caused us   problems.  There was no safety line included with this fan and it is needed to be installed to code.  The remote control box is also DEAD.  The electrician has confirmed this.  I nee to have a new  remote box that goes into the top of the motor casing REPLACED.    Otherwise, this fan is useless!  It is going into a 22 foot ceiling - so very difficult to leave scaffolding up in our living room!

UPDATE:  Now several days later and we installed a new remote.  The fan DOES NOT OPERATE and we feel the until is a dud.  This unit was a complete waste of money for us.  It is installed but will need to be removed, wasting more of our time and energy.   We are very disappointed, as the until is very nice looking but is simply does not operate.  

Is there anything you can do for us.???