We like the style but 2 of the seats came with big tears.. customer service offered to refund 15 of the total cost or send them back. We had already put 2 of the chairs together and decided to attempt to repair them ourselves (not as easy as we hoped)
Seems that if half of the product (2 of the 4 chairs) are damaged a partial refund would make sense. 

Again.. style is nice- I do like the overall look. They are very lightweight as well.