My tree came with damaged branches and I was graciously and quickly refunded my full purchase price. However, the tree is very misrepresented in the picture. The branches look nothing like the picture. The tree has no fullness at all despite a long time fluffing the branches. There are many gaps and the trunk can be easily seen from many angles.  I would not have purchased this tree if I had seen it in person. The picture can not possibly be from the same product.