The chairs are excellent - unlike the service from Wayfair. The chairs should have arrived on 5th October but were put On Hold by Wayfair's ordering system. This was apparently caused by the XCover I purchased for the chairs. Cancelling the XCover made no difference. I had to contact Wayfair FIVE times to get the problem sorted out. The chairs eventually arrived two weeks later than originally promised. The whole process was the most painful online shopping experience I've experienced in quite a while. I expected better from Wayfair. I've given five stars for the chairs but would have given Wayfair one star if I'd had the chance.