The chairs are aesthetically pleasing and nice… however, during its first use the chair completely broke down and my mother fell off. She is not a heavy lady and was sitting normally whilst this happened. The assembly instructions were followed completely, and I believe this is a faulty chair. I’ve reached out to wayfair for answers or to find a resolution but so far no response from anyone. I only received an email with the manual attached Not a great reply or even respectful reply given what occurred. If she would have been badly hurt this would’ve been a different situation… given she is doing okay and walked away with minor injuries I am not pursuing anything further. I’d just like this to get resolved.