Honestly you get what you pay for. The rug came in a flimsy plastic wrap that was already cut open with holes, and does little to protect the actual rug especially in this wintery weather. There was no box. When it was unraveled, the rug was rolled up so tight that there were creases everywhere making it unusable as a rug for at least a few days. The rug itself however was very soft but this could’ve gone either way.