I had looked online for weeks trying to find a halltree that I could either go look at in person or order online. I had just started buying from Wayfair 2 months prior, and hadn't been disappointed with the other 2 purchases. Because of that, my husband and I decided to go ahead with the hall tree. Once again, thanks Wayfair, we are glad we did. We were short a few of the wood plugs (to cover the screws), and hadn't realized it until I ran out while I still had holes to cover! AT that point it's too late as you can't pull them out and rearrange. Wished I had counted them better before I got started as I wouldn't have used the plugs to cover the holes on top of the unit where no one will see them! Don't be like me in this regard! And as others have noted, the springs were tough to get screwed in, but I understand why they need to be tight. Only reason I gave a 4 instead of 5 is because we didn't have enough plugs.. Overall - happy!!