The chairs shipped very quickly so I was very happy about that. I opened the first box and found many of the washers strewn about the packaging. I also found a bag with with the rest of the the items that were needed to put the chairs together which is what I had expected. Needless to say, I ended up with a few missing parts. The next box had all of the items all together. The wood on each one of the chairs was scratched up a bit but I was able to use a kit that I had to cover up the scratches to make them less noticeable. The overall look of the chairs is very nice. When we first sat on the chairs we thought, wow "these are very comfortable" - by the end of our dinner we realized we were actually sinking down into the chairs. The foam that the manufacturer used for the seats isn't as nice as what I was expecting for the price of these chairs. Would I buy them again?? For a lower price point, yes.