It's a decent quality upholstered bench for the money. It's not high end, but it is a good mid range quality bench for the price.  I wanted to update the look of the room a little.  I'm in a home that I don't intend to stay in long term and I didn't want to put a lot of money into redecorating.  This was a great option.  It looks as pictured and the customer service is fantastic!  I'd rate my experience as a 5!  The bench - the bench I'd rate a solid 4.