Both sides are broken - and Wayfair told me that I need to wait for some specialist to call me to return.  Be aware guys!!  I feel like wayfair isn’t doing well.  I ordered the arbor also which came broken and missing parts.  They said they will not issue refund or send me part (because the manufacturer didn’t have the parts) - I have to dispute with my bank on that order.  I hope they don’t do the same with this chair purchase.  I cannot believe I did BF shop here.  Don’t buy this chair btw!