I got this a few days ago. So far so good. Setup's a breeze. Basically, it's like a fridge, so just plug and play. Shipping was excellent. Packaging was great. Newair shipped it out quickly. The one thing I wish I would have known about is the sound of the fan. It's kind of loud. The fan is critical for a humidor like this, but I wish Newair would put a quieter fan in this unit. Fortunately, I have a spare room no one uses, so that's where the unit went. I wanted to put it in my office, but it's just too loud. Other than the kind of loud fan, this unit's great.