This review is for Wayfair customer support. The best I have dealt with. One of the couch I bought(got the set of 3) had a defect and it was very easy to get a replacement. I had really sour experience replacing items in local store in the past. I was a skeptic of buying large furniture online. This has changed my mind. Thanks to wayfair customer support. Couch itself is elegant and 5 stars. Unfortunately I had got a defective item.