The product is awful. None of the poles fit into the holes in the plastic supports. The vertical poles are too big for the holes and the vertical poles are too small for the holes. This is the second garment rack I have purchased from Wayfair that I have issues with. I tossed the first one in the trash because I was so frustrated. I am very disappointed as I have bought many things and have spent alot of money with Wayfair. Now I have to pack everything up in the original box, drive to FedEx and return this garment rack to get a refund. Meanwhile my good clothes are still folded away in bins. Ugh.