I would take a 12 a star off because I unrolled it and it had several knots so I flipped it over. Which helped but it just wasn’t what I thought. I could get over imperfections because it’s a natural rug and give it 5 stars anyway but what pushed me over the edge was the feel. Not soft! Scratchy. Pokey. Should have guessed with the sisal. Think cat scratching post. My husband describes it as a foot massage. Not what we were looking for so returning. But it was thick and weighty things you would want in a rug! Maybe a great outdoor rug