Bought this chair for our newly-done kitchen for an occasional chair. We had an issue with the bracket that attaches the back to the seat- we (2 fairly strong adults) just could not get the holes to align so it was impossible to put together. I messaged Wayfair and they were fantastic, organised a replacement chair to be sent out immediately. It arrived 2 days later and I was able to put it together on my own in about 25 mins (does take some force though so two people would be ideal). The chair looks great and is ideal for an occasional chair. I've added a throw and cushion and it's perfectly comfortable. Can't fault Wayfair customer service.