This is a 5 star rug - if they can figure out the packaging. They have the rug attached with those plastic things. It creates snags in the rug no matter how careful you are! My first rug had a small snag, but Wayfair's customer service was so amazing. They sent me another one right away. The next one has a tiny, tiny snag so I didn't say anything. My daughter absolutely LOVES this rug. We sing the alphabet song and go through it every day. It is BEAUTIFUL. Lays flat beautifully. I'll have to come back and submit a picture. Don't hesitate on this one :) It's awesome.