The product was okay, but the packaging was really bad  (single wrapped). The packaging was torn in multiple places and the rug was stained. Too bad, since I actually liked the rug color. It is not particularly comfortable though, sort of rough. 
I have to mention that while I am disappointed with the delivery and packaging, I would give 5 stars to Wayfair customer service that got the refund processed quickly once I called in the issue.