This product came damaged and missing pieces! The person who dropped off the box just smiled and waved. I look down at the box and there is a hole the size of my palm in the top of the box! The poles were just loose so of course they fell out. Really disappointed as I waited over 2 weeks for this product. To top it off it's a long weekend and I can't get through on the phone to see how I return the thing as the box is so damaged that they won't accept it at the post office!! Ugh!