The item appears fine - but the delivery process was not handled well at all by FedEx forcing me to incur additional expenses to get the boxes moved from where FedEx dumped them to the delivery address.  I realize you do not control the shipping, but you do choose the shipper and state what the delivery expectations are.  A great product is not worth anything if the shipper used does not deliver it and does not respond to requests for resolution.  The sofa seems fine, lower than I expected.