Wayfair only shipped one of two packages, so I received half of a bed and was not able to use it. After multiple calls, they finally tracked down the second half that was never sent. After another week the second package came BUT it was the SAME FIRST HALF. Still no second half of the bed. Customer service was friendly, but after all of this I was told it was out of stock and to toss out all of the pieces I had because the second half was out of stock. In the mean time I had to run out and purchase another expensive bed last minute for a guest arriving at a rental after being reassured by wayfair that the second part would arrive in time. I was not offered compensation for this expensive mistake which is very frustrating. I would have loved to continue to shop with Wayfair for my clients, but this is not good customer service.