This was a tale of how great wayfair customer service is. The first figurine arrived broken and I called and a replacement was sent out immediately . Unfortunately the second one arrived damaged as well. Customer service called me and told me that they will make sure that the next one will be sent with extra packing and notation that it is fragile. The third one arrived and I was so excited because the box did not jangle and it appeared the third figurine was safe! Opened the box and sure enough the figurine was all in one piece but unfortunately it was GOLD and not silver! Called customer service,  we had a few laughs ( they didn't even think it came in gold) and a fourth one arrived totally in one piece and in silver. I love it, its the right height and very shiny and looks beautiful on my mantle. Thank you again customer service for getting it right and for your quick response.!!