The machine works wonderfully, it cools down my larger living room/dining room so well! However the "ease of install" is a bit deceptive for those of us in older homes. I didn't realize that I'd need to have extra pieces of wood to prop it in my windows UNTIL I opened the box and saw I was being directed to the support site for additional install instructions as I have storm windows. Along with needing to find small wood pieces to prop the front of the machine, the side panels left some gaping holes in the window from. Which, honestly, is fine as I'm used to having to add in some tape on other air conditioners. The unit works so well that I'm totally fine to overlook this, but having that information more upfront on the website would have left me more prepared.