I ordered a set of 3 of the recliners and was quickly contacted by the company rep, Peter. He gave me a realistic timeline of when the chairs should ship and when I would receive them. He also made himself available for any questions or concerns I might have. Once I received the chairs, Peter called me to make sure I liked them and to answer a question I had asked him. The leather is a bit stiffer than I was expecting, but I quickly got used to it. The seats are very comfortable and the lumbar portion adjusts farther than any chair I've ever sat in. The chairs are very heavy, so it would be best to have at least 2 people to move and assemble them. The seats have the "wall-hugger" design, so when they recline, they move forward a bit. That way, you only need a few inches of space behind the chairs to be able to recline without hitting the wall.