it's a very well made gas range the quality seems sturdy the cast grates are quite heavy. I needed the propane conversion orifice for it as we prefer that over natural gas.. I had left them a message but haven't heard back in a day so tried emailing them and they answered within about 2hrs it's seems you can get a hold of them faster via-email. They sent me an invoice via email which I filled out and payed for the item, I got my conversion orifice in just 2 days I had to pay some extra for faster shipping I needed it asap. So happy with the performance an looks of this everything is working well.