The unit was sturdy and well made, but one small post was not drilled out to be connected to one of the beds. The obvious fix was to send the corrected piece. BUT NO! I was asked to dismantle the whole, extremely heavy unit and box it up to send back. One week after it was picked up by FEDX with the return label you had sent me, the one small column that I needed in the first place arrived by FEDX! Now I have the piece I need, but no cat tree! What a ridiculous run around! And I paid $228.00 and have NOTHING but one small column! Your customer service rep needs to get back to me. I am about to give up, if you just credit me the money!