I ordered 2 closet organizer sets. Both boxes arrived promptly, one was damaged during shipping. I contacted customer service, they resolved the issue immediately. The quality of wood is exceptional, the hardware durable stainless steel. The instruction booklet concise and easy to follow. Within a few hours we transformed our 8 foot closet into a beautiful, well-organized masterpiece. Cheers to Joss & Main and 5 stars for offering a quality product, prompt delivery and outstanding customer service.