Joe was very professional and quick.   I would only complain about the access to Mr Handyman service to try to confirm my scheduled appt.  As it was, there was a change in my day scheduled without my consent.  No email or phone call to home ph # was attempted.  I have an answering machine - no message with a ph # to contact Mr Handyman directly.   Apparently need to set up an account online with Mr Handyman to have access for who will come to provide service.   That is a change in procedure from 2018 when I could just call to talk to a human being.   I did like Joe C. the handyman sent to do the bookcase assembly.