I'm giving this umbrella a 5 star rating not because I'm happy with the damaged  Umbrella I received, But because I'm impressed and pleasantly surprised with the Customer service response.It is a 5 star service for sure, basically I received a damaged umbrella ripped/torn at the very tip probably due to the end of the Box being completely ripped apart during the shipping process. The federal express truck arrived, and left it out front near my door without even knocking to inform me that it was here.   I assume it's because he saw the condition that the boxe was in and didn't want to deal with it.   I informed Wayfair of the situation and immediately received the reply that it was going to be replaced within a few days for free.  My thanks to Wayfair for such a hassle-free return policy.