I was originally thrilled with these chairs - they were exactly what I wanted.  However, I have had them for only two months with very little/limited use and the one chair has already unraveled to the point where it is dangerous to sit it.  I tried to contact the company online but since I am over the 30 days they will not return the chair for being defective, which it clearly is. I tried to call several times but each time I was on hold for over an hour and had to hang up because I have a life and a job, etc. and can't spend an entire day on hold to resolve an issue over a chair.  The second chair is wonderful but I'm really disappointed in this purchase overall.  I needed two chairs, not one and now I have to buy another set of chairs, which will NOT be from Wayfair.  I understand that the world is a crazy place right now but it does not excuse their poor customer service issues with regard to this purchase.