I was in love with this vacuum. My hair broke it rather quickly. Most of the time I can take a cheap vacuum, open it and take the hair out and it’s fine. These are way too complicated so you send it to a professional to fix (and no one in town knew how) send it to the factory or you buy another. I bought another one. Same thing. Broke after a month because of my hair no matter how often I cleaned it. Now that only our upstairs has carpet I’ll probably buy another one and hold on to the receipt just in case.