I was so happy to see how well the item was packed - I was going to actually write a review about that. But upon fully opening everything, the main mounting bracket - nestled deep inside the box - was cracked in half! The piece of wood had a giant knot in it, and the wood was split right at the knot. So, a poor manufacturing choice. The mantel cannot be installed without a replacement. Hoping customer service is good! Fingers crossed.