This was my first time purchasing from Wayfair and I couldn't be happier. My questions were answered quickly and completely, so I felt confident that I made a good purchasing decision. My recliner arrived way sooner than expected, and the delivery guys were helpful, courteous, and actually called in enough time for us to prepare. I am EXTREMELY happy with the quality of the product,and the entire experience. I"ll DEFINITELY be purchasing again, and will highly recommend to anyone. Thanks!