I got this for my parents for Christmas Dec 2023, it started having issues in Feb 2024, contacted support, and told me to send it back they'll get a new one to me. What they failed to tell me the first time was it takes over 2 weeks to get a new product back. It's now March 10th, still no new coffee maker. While the product itself worked great while it lasted, this return system is ridiculous and I could've just gotten a refund and got a new coffee maker by now.