I have no idea when the product is getting here. It's been 19 days since I ordered. I contacted support and apparently they don't give any information to "international" orders which includes HI, PR, and others. I was charged a surcharge for international that just showed up during check out. I guess they are not aware they could use USPS for shipping. The most info I was told was it will take 4-6 weeks while the email says it should have been here last week. It is not a good practice to give additional charges and then not even providing tracking. I am having to go outside and check around every day several times a day until it gets here because I'm worried it will get stolen and I have no idea who is bringing the package. Crazy. If you don't live in the contiguous 48 states then don't order on this website!