No great complaints so far ... just hoping that it stands up to regular use. Yes, the "furry" child loves it, more and more as time goes on. (one of the reasons, I didn't leave comment, right away) As far as the shipping and receiving, everything went very smooth. The Cat Tree is very well balanced, which was one of the important things that I was looking for. I can see that in the future, some of the post will need to be replaced from usage and I hope that I will still be able to purchase replacement parts (that was also a sellar, for me). So all in all, right now, I am very pleased with my purchase, even if, I went way over my budget. LOL