I've had this vacuum for a little over a month, and so far, I've loved it , until recently. While vacuuming, it abruptly shut off, and won't charge or turn back on. My husband replaced the battery, thinking that was the cause of the problem, but to no avail. I'm so sad that it gave out on us so soon, as I was loving the lightweight feel, and the power of the suction on this vacuum. Also, it's a very quiet vacuum, which is great for when my son is napping. I was on hold with customer support for a good hour before I decided to hang up. I don't think we'll be buying one of these ever again.