We received a damaged one, and a new one was instantly sent for free.  I was so impressed.  

It looks so much nicer than the previous litter box we had.  I like that there's a little spot for the scoop.  It's sturdier than I expected.  I wonder how well the front will last with wear and tear, since I pull out the litter tray onto the front face to scoop, but so far so good.  

I think it could have had a little scratching pad or something at the entry to limit the litter transfer, like some others had.