I have been so pleased with customer service, but I have had to replace the soap dispenser part of this at least 3 times and I really need to replace it again. I think overall this is a pretty unit, but the finish isn't as hardy as I would like it to be for a high use area of my house. I am not confident that I would buy this again. I will purchase something again from this company however. The customer service and return policy is amazing.