We bought the washer 4 months ago and the first couple washes were ok. Then the tub inside would bounce and hit the door when the spin cycle started and stopped. I called samsung support twice and with a bunch of hassle almost 2 months later I finally had someone come and take a look. The tech did not do a thorough check and told me to try a load which he told me 4 towels is as much as I can put in. Of course it worked fine. After he left I put what a normal load of laundry should look like and it bounced everywhere. I called samsung again and because the tech said there's nothing wrong, they can't send a new tech or refund etc. I am so disappointed. I wish I would have read all the reviews before I bought this.