Wayfair sent me a box without any tiles, the box arrives torn with all the tiles broken. I contacted them for a replacement and they took 15 days to ship it to me. Despite calling 5 times and waiting on hold for more time than I care to remember, they failed to speed up the process or send it to me expedited. I called for a replacement on July 3, and the replacement is now due to arrive on July 20. Originally, I ordered this on June 20. So it literally took a month for a viable product to show up at my house.