Packaged and shipped in great condition! I wasn’t home when the boyfriend put it together, but he says it wasn’t difficult. It’s is firm and kind of springy, and in my opinion, looks better than the photo. The fabric is more textural. I think it’s comfortable. I’m not sure how I feel about it being a bit springy, but we are using this in the denguest room so it isn’t going to have heavy use. It’s smaller than a full but larger than a twin size bed. To convert the couch to futon, you unzip the back and take out the legs. It’s nice, keeps the couch looking like a sofa rather than a futon sofa.