I received my order early, which was wonderful, unfortunately it was defected and not functional for what we needed.  The door was not fastened and screw or bolts were not available.  Also the one bolt that was there was there seemed too short.  For a security safe, this product should have been delivered fully put together as advertised .  After speaking to an agent, and explaining my situation, she was very polite, professional, knowledgeable and understanding, my issue was resolved swiftly and to my satisfactory.  It was a fast and easy process from start to finish.   No wait time on the phone or resolving my issue.  I would definitely shop with wayfair in the future and would recommend them to others.