I love this machine. I bought it because I wanted to have the ability to make espresso as well as coffee without needing two machines. It took a bit to get all of the functions figured out, but now it's easy to use. The steamer is a little challenging to use - partly because it seems a little low and is hard to get the container out without spilling. The hot water function is nice, but the water doesn't get quite hot enough for my taste. One thing I wish the machine came with is a reusable filter for the single serving coffee. I don't like the waste of all the pods, and I bought a reusable filter, but it didn't fit so I had to send it back and will try to find one that does fit.