This sofa is great! The material is a terrific oatmeal linen - some reviews do say it could be softer. It feels like a textured linen, so it's certainly not soft, but I wouldn't call is scratchy either. I really like it. The cushions and pillows feel very heavy and like a solid down stuffed product. Definitely agree with some other reviews that the back is low, but it's still very comfortable. Wayfair's delivery partner was terrific bringing it inside, and even removing the packaging (I did not get full service delivery, just the inside door drop off that came included).