This Edite electric fireplace arrived in a few days in a box that was in perfect condition. I was also surprised to see how well it was packed inside with styrofoam and heavy cardboard. It is a beautiful piece of furniture for our sunroom and it provides just the right amount of heat we needed. The flame is very close to the real thing. I am extremely happy with everything about the fireplace and would recommend it to anyone who wants a cozy addition to their home.