Terrible customer service from the regular help.  My settee came with NO hardware !!   I have to wait for it to be delivered.  The unassembled parts will have to set in my livingroom til then.  NOT HAPPY !!   
After I got “supervisorHolly” on the phone, she made me VERY happy with a price reduction .  I dont mind the additional wait now.  THANKS to Holly I will continue to order from Wayfair !