Our couch arrived today and we love it!  The color is great, charcoal just as pictured online. The cushions are firm, but that doesnt concern or bother us. Im sure they will be broken in over time. Were using the couch in our playroom and for the occasional guest. We have not opened the bed yet.  Wayfair was super easy to order from and our couch came in perfect condition. The couch did arrive one week early, however it was one month from our order date.