To be honest and fair Wayfair has provided prompt delivery service and also the customer service that I received was good and in my favor. I ordered the Zamora Left had facing sectional in black. I really liked the esthetics however, the sectional was delivered with a few damages. Wayfair was wonderful they sent me out a replacement almost immediately! It took about a month and when the replacement arrived, unfortunately it was slightly damaged as well. I’m not sure if I should blame Wayfair or whoever manufactures this sectional. I am a bit disappointed still because it was a big investment for me but I guess that’s the gamble of buying furniture online. Here’s a picture to show how it looked.