This table is real wood in the way that a popsicle stick is real wood. It arrived with the table top split clean down the center. Because it was split so cleanly, and the pieces weren’t labeled, I assembled most of the table before I realized the top was broken. I just thought they were two separate pieces at first. Wayfair is set up for you to contact them using their automated online chat system. That system did not give me the option of a return and full refund. I was not able to find a phone number on Wayfair’s app or website. I did find their number by googling from another site for customer complaints. I will say once I had a number I did reach a customer service agent who was friendly and helpful. I was able to return the table for a full refund. I did have to repackage and send back the broken table, which was a pain as I had to disassemble what I had already built, and a waste of money for Wayfair, but lesson learned for me.