This sectional is definitely not velvet, like another reviewer mentioned. And it’s definitely firm, like many have said. All that aside, we are really happy with this purchase. I put it together by myself in less than an hour. Even though it’s not velvet, it is really soft - and so far it’s been easy to get pet hair off. I watched this sofa for a while waiting for the darker grey to come back in stock in the orientation we wanted, but I couldn’t resist the Memorial Day sale and just went with the lighter grey. We had a very specific wants/needs list in searching for a new couch and this fits all the requirements! 
Will try to update after we’ve had it for a while to see how it’s held up.