The low star encompass the whole experience. I received this cute little loveseat damaged and was just bummed. There was a note on the box stating to contact the manufacturer via email asap if the item is received damage. I emailed them and sent photos asking what resolution would be. They emailed me back the following morning stating to contact Wayfair. I did contact Wayfair, who then reached out to the manufacturer to get a resolution and was sent an email approving the return of this item. This couldve been handled sooner by going straight through Wayfair and ignoring the manufacturer instructions on the box, so instead of having a resolution before the weekend, it is now 3 days later. Minor, but the extra steps along with a torn product werent a great experience. The arms and legs and back felt solid. But the stitching was not great.