I'm not going to lie.  It did take a while to assemble it but I am a small woman and was able to do it by myself (a good 2 hours).  I did call their customer service number for some assistance with the directions and did get to speak with a human immediately.  I wish it had the option of one, three or all five bulbs to be lit, but the dimmer feature will have to do.  One bulb was broken (see pic) and they did ship out a replacement to me immediately.  I personally don't mind the reflection on the ceiling which is only obvious when all other lights in the room are off.  The base is extremely heavy so no worry about tipping over.  It's a good value for the money and gave me the effect, including the height, I was looking  for in my contemporary apartment.  The end result turned out great.