I like the way how easy it was to order and receive. I filled out the questionnaire to see which bed fits my needs. The Helix Luxe was the one that was suggested to me. After many moths of use, the mattress is too soft for my liking. I don't have enough support for my back. I have to use a pillow under my knees to have proper back support. I would like to have had a firmer mattress. Paying a premium price for the bed is not worth it for me. I am not happy with the purchase.