Love the quality and the delivery service was great. Contacting Stearns and Foster is so incredibly frustrating. I had not been charged for my mattress for over a month, I called Stearn and Foster tried to get past the automated attendant, but it kept saying to re-phrase my question. Tracking your order is a joke, there are no details. Managment needs to make some customer-oriented changes. When you spend more money you expect better service.