I researched many executive chairs and this was rated the highest.  When we received the chair, there were no casters.  Wayfair was great. They ordered an entire new chair and we recieved it within a few days. This time the back of the chair was sewn crooked at the top; extremely noticeably.  Since we still had the chair that needed to be returned, we swapped out the 2 chair backs.  Thank goodness, or we would have had to return it again.  I was extremely surprised that this happened with a chair this expensive and rated so high.  That said, it is a very comfortable chair.