This set was also missing a complete set of hardware, holes were not bored in correctly  rattan was tore in multiple places on the set. 
However, I am rating you 5 stars due to the representative I spoke with regarding these issues. She was sympathetic  understood. I was issues a credit  had a portion of my delivery fee credited also. Your company is the only one to date that has consistently corrected any issues in a wonderful manner. Thank you to all.