Looked like it would be a good value, but the chair arrived with no wheels, missing bolts and arms which did not align with the holes on the chair.  At the start of the assembly, we called customer service about the missing wheels, which they offered to send out in 2 weeks.  Called again when we found bolts missing.  The arm problem was the last straw.
Customer service was very accommodating regarding the problem, but now we have no chair.