The sofa arrived in a reasonable amount of time and within the time frame that was given when I purchased the sofa. I was updated on the shipping status as well and received a courtesy phone call the day before the sofa was to arrive and 30 minutes prior to its arrival. The delivery company was very nice when they arrived. The sofa itself came neatly packed in a box that was much smaller than I thought it would be. Upon unboxing the sofa all of the pieces were there to assemble the back cushions and there were no rips in the leather. This took approx. 5 minutes if that. The couch itself looks very nice and is as pictured on the website. The couch is a little firm at first but I got adjusted to it quickly and think I was just used to my old couch. I would definitely recommend this couch to anyone looking to buy one.