Currently in the process of returning this lighting fixture. Box came with no visible damage. We carefully unpacked the light and installed it, then we unpacked the glass shades. 1 of the 5 frosted glass shades came shattered, which was very disappointing. But, we figured with a simple email or call to Birch Lane, we could get it replaced. Unfortunately, after putting a couple of the intact shades up to see the effect, we noticed that every one of the 5 sconces lean 2° to the right. We cannot work around this issue and it is VERY noticeable once the glass shades are on. So, we uninstalled the whole light fixture and we are waiting on the company to respond. Very nice idea, pretty lines in the brushed nickel and we intially had high hopes for this chandelier. Sadly this will not work out for us.