I ordered two of these for my new home; one arrived in perfect condition, the other had a broken X bar.  Wayfair was wonderful to work with in resolving the issue and I had a replacement in less than a week.  Assembly was easy. One complaint is that the little screw hole tabs don't fit consistently - some went in well, some had to be glued in; this issue was consistent with all the units. Overall, the units look very nice and I would recommend them. Tip: use a power drill with tips for faster assembly, if possible; they come with an Allen wrench that works fine, but is slow.