Received the bookcase, problem is there was NO installation book, called customer service, spoke to Crystal, took about 10 minutes, final solution is to wait a couple days and see if it comes in by e-mail which actually means in reality probably 4days, meanwhile we have the parts for the bookcase scattered all over our living room, little insight my wife is in a hospital bed in the living room with a steady flow of different nurses and physical therapist coming through which just complicates everything, I know not your problem but it makes me very unhappy with Wayfair with all of your high tech equipment we have to wait more than 24 hours, don’t hold your breath waiting for our next order and by the way if this isn’t resolved soon you can come and pick up this pile of (stuff) and I’ll cancel my card payment!