Customer service was awesome, but I would have like to not have had to call them. Order 10 chairs, two to a box, 4 boxes arrived, and one of the chairs was moldy. Called Customer service, they shipped the missing box and two new chairs to replace the moldy one. Of the 4 new chairs that arrived, another one was moldy. So they were able to adjust the order. I ended up getting a credit for 1 box.