My experience with Wayfair was completely satisfying.  I love the dining set—excellent quality for the price, sturdy, attractive, and perfect for space I intended.  I ordered this set on December 3rd, and it arrived within two weeks.  There was a defect with one of the chairs, which, I immediately reported by email with accompanying photos.  Customer service replied right away, and by December 24th I received replacement of the first set.  Return of the original was not required—they suggested  ways I might consider disposal of the first.  My new set is perfect!  Based on my experience I recommend Wayfair with confidence.