Had supplier issues. Received the product within expected delivery but I was given two of the same arm. Quality of the chair seemed good but I wasn't able to build it. I ordered a replacement part the same day, annoyingly with expected delivery for another 10 days. Two weeks later still hadn't received anything, I contacted Wayfair twice to see when it may be on the way but the suppliers still hadn't shipped anything and I was told to call back after the weekend as they likely wouldn't see the raised ticket for my product by then - only then would I may know IF or when it would be shipped - so receival may be another week or two after that, even if they manage to ship the part. In the end I opted for a refund - with almost a month after the order to still be nonethewiser when I may get a completed package. Wayfair customer service team were great. Supplier, not so much.