Top section of lights didnt work.  This tree was delivered ahead of schedule which was fantastic but incomplete.  The lights on the top section did not work.  I called the customer service 800 line and after 28 minutes on hold was able to talk to someone. The lady I spoke with was very nice and we tried to walk through checking the fuse and the lights.  I explained that I spent 365 on a new tree because lights didnt work on the old tree  I didnt have time to do this very thing.  I asked if I could be sent a new top section  she said no its not policy. I was told I need to register the tree  they could send me new temporary lights in a week or so then in January I could send in the top section for repair  they would send it back after it was repaired.  This was a brand new tree out of the box that day..why should I wait for a repair This is unacceptable! I would not recommend this item.