The product was shipped promptly, but I paid for the in house delivery and they could only deliver when there wasn't anyone home. I told them to leave it on the back patio, but they left it by the wrong door in the dirt and we had to get it inside because it was going to rain. Anyway, it is a very nice dining set and I was very pleased with the condition it came in - no nicks or scratches. It really is just what I have been looking for. The chairs are very comfortable and very sturdy. All in all, a great buy.