Wayfair is a VERY reliable company and I will DEFINITELY order from them again.  When the bed was delivered, the delivery company dropped it on the porch and it cracked. With only one, 5 minute phone call, Wayfair replaced the cracked bed and within a week a new one arrived at my door.  I love the bed and was so happy that Wayfair sent me another one with no problems.  Thank you for your wonderful service.