IT TOOK A FEW TRIES TO GET ALL THREE CHAIRS IN WORKING ORDER.  SOME OF THE PARTS WERE MISSING OR THE SEAT FABRIC WAS RIPPED.  NOW THAT WE HAVE THREE COMPLETE STOOLS WE'RE VERY HAPPY WITH THEM.  WAYFAIR HANDLED THE WHOLE REPLACEMENT PROCESS BEAUTIFULLY.  
CUSTOMER SERVICE I WOULD RATE A 5!