1. I ordered two sets of stools. The first set came in a shipping box beautifully. The second set came without the outer box, the legs poked through the box, and we lost 5 of the rubber protectors for the feet. I reordered the 5 protectors. 2 came. I reordered 3 protectors, 2 came. I chatted with customer service who promised to send and none have arrived. Now I have to reorder the third time. 
2. The wood seats are beautiful and overall we like the stools. However the black paint on the legs came already chipping off and has continued to do so.