The order shipped incomplete. Refund was processed promptly, though I must say the whole experience was very disappointing. I was informed a delivery of the 18th, but one package arrived on the 15th surprisingly unannounced, and then another package arrived on the 18th,but the bed frame was still missing yet another package. I cannot deal with this mess and ended up buying another bed frame. Thanks to the refund, but really I would rather have a complete bedframe.