I would give this bed NO STARS if I could but it's not an option. First, there were several missing parts that until today, I have not received. It has been 2 months since delivery in September 2021 and it is now November 2021 and I am being told by customer service that they are not able to provide me with a tracking number for parts that were missing from the order and was told being shipped and got delayed three times.
The best offer I today is to purchase the parts myself and I will be given a refund (for not sure how much), no compensation for the great inconvenience for my going back and forth to the hardware store and looking for these parts.
Second, a month in after the bed itself was assembled, the screws that held the slats up started scoring down the plank as it could not hold the weight of the mattress itself. After having to look for the right size screws and repairing the bed itself, I am still not able to finish the bed.