Quality and looks are amazing, the reason why I gave it 3 stars is because one of the four chairs came out with only 3 legs… but other than that they are beautiful …. Will follow up after my experience with customer service …. Following with the issue of missing of my legs, I called CS and they were great, the sent me a whole new set of legs for the one piece missing, and it was super quick too. I am so happy, now i can give them 5 stars. For the pronto matter in which they solved the problem, the chairs are beautiful, and CS is great