I bought 5 of these bar stools for our home bar.  Stools were better than expected and a great value for the price.  Easy to assemble.  They are very sturdy and cushions are extremely comfortable.  Unfortunately, when assembling, we discovered a few screws used to attach the cushions were missing. We went to the local hardware store and purchased replacements. I contacted the customer service department, just to let them know, and the very same day, I received a return e-mail, apologizing for the oversight, and giving me a 10% refund for the inconvenience.  I was very pleased with the stools and also the timeliness and action of Wayfair.com's customer service.