The very first arrival of parts for this bed consisted of two bed frames without the headboard or the foot board. One was in black and the other was white. We had ordered a white bed. I had ordered in March giving us plenty of time to have the bed installed by the time my daughter's family came in from California. With the missing headboard and foot board there was enough delay that mattresses on the floor greeted my daughter in the middle of May. Wayfair's Customer Service was as helpful as they could be, however, it did not help with resolving the delay. The headboard and foot board came in weeks after their return to California.