I ordered this rug based on reviews I trusted. Since I live in Canada it would be very difficult to process any return. Thanks to everybody who takes time to write about the experience and the products - so I took the risk and..this Green area rug is fantastic! It looks even better than I expected. Good quality, soft in touch, solid and well finished. It came one day before I expected, well packed and in a perfect condition. I ordered another rug based on the trust I have in customers reviews. Customer Service was very helpful when I called with a question. 100% satisfied.