I got this for Christmas from my bf. It quit working the other day, but I sent an email to Mr. Coffee, and they were so great about getting back to me. They asked for a few pieces of information, and replied back next day with a shipping confirmation and instructions on what to do next. My new one is on its way. I love this machine. I haven't quite mastered the frappe machine yet, but I love that it does all 3 things with one machine. Work smarter not harder and they totally did this.