What I think is that your workers do not understand the english language, nor a visual understanding.I ordered a ROUND shag rug, was sent a shag RUNNER, to correct problem it was reshipped May 11, 2022, AGAIN it has a picture of a ROUND rug, but the rug is once again the RUNNER. I could see the picture of the round rug on the package, but the rug wrapped was the runner, and I could clearly see that it was a runner by looking at the end of the rug through the plastic. I am to believe that the ROUND rug does not exist, so please refund my money. 905 251 4101