Love the pillows, but had to order 10 pillows to get 4 pillows that were not with damaged fabric or had spots on them. One pillow had a zipper ripped. The only reason I wanted a replacement is I could not find the color sage that matched my couch. These pillows matched perfectly. They came in a box with no plastic or paper covering them.  Wayfair was excellent about sending replacements. The manufacturer of the pillows needs better quality control!!