From the time I placed the order,(with Katie Clemson)  --she was TERRIFIC....  subsequent I had a couple of questions regarding delivery time and spok to someone in customer service and also received a confirming email.  Everyone was great.    Rugs and pad arrived on a very timely basis and packaged well.

and by the way, I love my rugs.  

thank you for the great customer service, from start to finish.