The item works for my space and is fairly comfortable. The reason it is getting 3 stars is because of the terrible communication from wayfair about shipping. I spoke with 4 different people asking them to correct the shipping information online to be the 2-4 weeks estimated via email after purchase on the website instead of the website's 2-3 days. Additionally, every time a delivery estimate was passed, I got another email pushing back delivery another 2 weeks. This happened 4 times! (Originally ordered this piece Nov 20 and it arrived in its entirety Jan 11).