I bought this range hood 2 years ago. A few months after getting it the lights would only flash continually when you turned them on. It was impossible to use the lights for cooking because the of the flashing. I called the company and they sent me a new wiring harness. It was the wrong size and so they sent me another one. The problem did not go away so they continued to send me parts. Even after 2 years they continued to work with me to try fixing the defective product. On the sixth contact after trying to change out a power module they sent us a new hood. This one is installed and works perfectly and looks great. I cannot remember ever having a company stay with me and continue to help like these folks did. Great customer service and we love the hood.