This machine is so great. It makes ice pretty quickly, is easy to maintain, and pretty much takes cares of itself. We absolutely love the nugget style ice! I'm also extremely pleased with the customer service at NewAir. I had an issue with my machine about 3 months after purchasing, I called and was able to speak to someone immediately, they immediately started the process of replacing my machine- and it was all so painless and hassle-free, which is rare in my experience. Highly recommend both the product and the company!!