I first got the wrong recliner all together. They sent a replacement and it was damaged. I still haven’t received a replacement part after contacting and submitting an incident report 2 times. I supplied accurate photos of the damage and the customer service rep submitted the incident report for me with correct part numbers. The 1st replacement part I received was the wrong part and so I called back in. That was 3 weeks ago and I haven’t got anything in the mail to replace the broken part. At this point I’m going to ask for a refund or return the recliner because I paid full price and haven’t got the product I ordered in perfect condition.