Assembling the chaise was very easy. The provided instructions were perfect for those that can follow visual depictions. The padding is adequate with firm support. The articulating headrest provided a few decent angles. The only issue found was a small puncture along the top of the headrest, on the side that is verticle when the headrest is laying flat, and at various angles when the headrest is articulated. The shipping box did not have a puncture at this location. I am opting not to return the chaise for this issue, because it will sit in a private office. Otherwise, it's exactly what I expected.