This clock came promptly but the hands were initially damaged.  I immediately notified Wayfair and replacement hands were sent out within two days.  I am so happy that I did not have to send this clock back because it is a great addition to my family room.  It is sturdy and the distressed look of the metal fits in perfectly with my decor.  Also, the clock is very quiet.  This is the fifth such large wall clock I have purchased in recent months - what a great way to adorn a wall with something useful such as a large clock.