This is our first water cooler and we love it after using it for a week. Easy to set up and use, no leaks, water is cold 39-41 degrees all the time, glad there is only one water tap so you can put a container down there without looking to see where the tap is. There is enough room under the tap to stand up a standard 1 quart Gatorade bottle on the drip tray while it's filling. Very quiet although we have not done a cleaning cycle, yet. Our only suggestions would be to have LEDs in the touch panel display under the clock so you can see the hot/ambient/cold water buttons easier in low light, and have the night light switch in front.