We bought the RA48 model last year. Loved the stove and fit well in our large country kitchen.  Recently the bottom element stopped working in the large oven.  Called customer service and it wasn't long before a whole new stove was on its way due to the oven door closure issues.  Special thanks to Ryleigh who was unbelievably professional and knowledgeable in the process of receiving our new stove. Keep up the awesome work Ryleigh, Z Line is fortunate to have you. As a Canadian,  I am not used to this type of service.  Two thumbs up for sure!