We're loving the fireplace and we love shopping your site, but we did have a problem in that the fireplace didn't come with any sort of manual or instructions whatsoever.  We had a heck of a time getting it put together and we still haven't been able to get the remote to work.  I'm not sure if the remote needs to be replaced or if we didn't set something up correctly.  I'm calling customer service today to see if they can send me out an instruction manual.  Other than that, I really really like the fireplace.  Your reward are a big plus too.  I'll definitely be shopping back here very soon.