We bought a pair of these swivel rockers and we love them! They are firm but very comfortable. They are not oversized and overstuffed like most recliners available in the B&M stores. My wife is 5'4" and has some trouble locking the foot rest. I have no problems with the mechanisms at all. The microfiber fabric was a little disappointing because of the way it lays, but it feels nice to the touch and looks great after you smooth it in the same direction. Great quality for the money.