I bought this online. I chose GE because I have bought several GE air conditioners in the past and they're excellent and many major appliances. The unit arrived sooner than expected and I was thrilled. BUT, when we took it out of the box the top and the side were dented. I would not be able to put the side piece in. The box was in perfect condition and there weren't any scratches on the dented part. So this air conditioner was packed with it already dented. What happened to quality control? I am returning the unit and chose not to replace it. Very, very disappointed and annoyed!