I was sent the wrong chair. The back isn’t as high or have the piping details as shown. My husband thinks it is a bit firm. However, I think it is fine  gives me good back support after I’ve been walking the baby for awhile trying to get him to sleep. Overall, it’s a fine chair. I took off stars because it doesn’t look like the picture which is kind of a big deal to me. And, looking at other reviews with photos, it is clear this is not the right chair.