I love the style of this accent chair! The cushions are firm but they feel like they will soften over time. The look is just as you see on the photos. The rivets are nice and straight- no swerve in the line of them like you see on some cheaper items. If you select the gray option, the shade is on the gray tan side. It’s more gray than greige but has a brown hue next to my gray cabinets. I will include a photo next to a cabinet.