I was wary of ordering a rug online - scared it wouldn't feel right or be too rough. But I read the reviews and liked that I could send it back. It got a high rating and good reviews so I put it in my shopping cart, then I got an email that the price went down so I went ahead and ordered it. It came promptly - 3 days! And I unrolled it and LOVED it! It was the 3rd or 4th rug I tried in my diningroom and the only one that worked with my table and decor! And it feels amazing - love the two textures. The wool is soft and then the design is almost a chenille - makes me smile when I walk past it :) highly recommend!