We remodeled the kitchen almost 10 years ago and installed Pfister fixtures. They are have worked perfectly ever since. The one problem we did have was handled immediately with only one call to Pfister. I received the item in two days and it installed easily. I have installed numerous Pfister fixtures over the last 10 years and the best part of Pfister for a DIY guy is that when you are finished, if it doesn't work you know it is because of something you did, not the product. Because, my experience has been that, whenever Pfister is installed correctly it works perfectly. Pfister = Great materials and equally good instructions.