Well Packaged. They ship in a very heavy duty box so no damage. shipped from california to massachusetts, no damage. quick shipping 4 days and i didnt pay for fast ship, was included.   Cat massion is very well made and easy to put together. includes all. you dont need to have your own tools. my 5 cats love it. they are just about 3 months old.  I would highly recommend this item. It is better then i expected.