The build and the quality of the chair is excellent. It runs very smooth. The shoulder to calf message touches every part of the body. My issues is with the arms and the airbags. It’s very hard even to get to the pause button because you’re so locked in and can’t simply pull your arms towards your stomach to free yourself and make an adjustment. If you’re good with preset modes then it’s an excellent choice.  Note The website picture shows a women in the chair and her arms are above her head. The video shows the chairs rollers without someone in it.