We received all nine boxes but there was 2 damaged pieces and no instructions.  I called that same evening but was told to call back in the morning.  Received email the next day with the instructions attached and need to call back with part numbers and box #.  After receiving the instructions and reviewing all the parts, we learned we were missing 70% of the hardware.  Tried calling the person I spoke with and who sent the email but could never reach him.  called the main number again and got someone else.  They ordered all the parts and hardware needed.  They also gave me a credit for all my troubles.  After finally receiving everything we needed, 3 weeks later we finally have a beautiful bed for my daughter.  The bed is really well made and the endless storage is the best.