The costumer service at Wayfair sucks.... We received our bunk bed, upon putting it together we noticed a large ding on one of the beds secondly the pre-drilled holes were not working so my husband had to fix that. We called the phone number given in the package to complaining see what could be done. No one ever got back to us. So, we just had to make it work. I like the bed, it's the customer service that is lacking!!! I don't really now if I will ever shop with Wayfair again.