I purchased this five weeks ago. Universal power nozzle no longer rotates. It is the nozzle since mop rotates and suction is fine. LG sending a replacement however taking 7 to 10 days to ship. Thin Q technology does not hook up. Cannot connect to my network. Customer support courteous but had to research to try to address problem. Still did not work. Love the design, maneuverability and free standing charging station. Hope new nozzle will solve problem. I would not recommend product at this time.