I think your company will tell the PAYING CUSTOMER EXACTLY WHAT THEY WANT THEM TO SAY. EVEN LIE JUST TO GET A SALE. I'LL NEVER PURCHASE ANYTHING FROM THESE MONEY HUNGRY CUT THROATS EVER AGAIN. AND I'M POSTING THIS ON MY FACEBOOK AND YELP ACCOUNTS. The bunk bed ladder is very rough on my kids little feet. He doesn't want sleep in the top so he chooses to sleep on the FLOOR.