Absolutely love our new fireplace!!!  It was on back order and I was notified when it came back in stock and it was delivered right in time for Christmas. Opted for the crystals because it’s brighter than the logs. Puts out good heat and is  surprisingly quiet fan. Would have liked it to have adjustable flame and heat settings but it’s still a very nice unit. The packaging was excellent and assembly only required a screwdriver and a friend assembled with me in about 1 1/2 hrs.  A couple seams at outer corners but nothing drastic or that a little glue or caulking wouldn’t fix.  Overall, the family really enjoys it, including the cat!