We ordered 2 gray swivels for our family room. We wanted chairs that could face the seating grouping, but coulld also swivel around to face the TV when watching a movie. We love it! Yes, the seat is a bit firm, but I actually find it very comfortable! I am 5'2" and my feet don't touch the floor when it sit in the chair, but I am able to glide easily even without touching floor. Yes, like many others, I found that the footrest is hard to retract back down. It is really giving my calf muscles a workout- but if I get up slowly and press it very firmly before standing I am able to lock it back in place without too much jostling.  We have teenagers, and my teens all love reclining in it - even my 6' son.  I would highly recommend scotchguarding the chairs before putting them to active use though.