I had an issue with my Bronco and i contacted them to see if it was normal or it was just mine. The man i spoke to seemed a little irritated, bad day maybe? Long  story short he just put in a claim and its almost been a week without hearing back. I only bring this part up because maybe ive been spoiled by Webers customers service. Had to fix the issue myself and out of pocket. Anyways the smoker is good, it does what it says it does.