I ordered this item and one of the doors was damaged. It had a very large spot on it that almost appeared to have been melted. I e-mailed Wayfair customer service and they told me they'd send me a replacement without me having to send the damaged one back. They just said to hang onto it for 3 weeks in case the manufacturer wanted it back. I hung onto it for 3 weeks, and they never asked for it back, so I gave it to my 8 year old niece. The new product I received was okay, nothing spectacular about it, but it is perfect for my small bedroom. I'd probably give it 45 stars, but because of the EXCELLENT customer service, I'm giving it 5!