The couch was bought for my daughter's new appartment. The packaging came in damaged. Legs came in scratched up. There was an extra hole on the bottom. And a small stain on the base.  We did not order "Open Box", we ordered new. I called Customer Service, who was very helpful, apologies and worked with us.  We wanted to send it back, but did not have room to keep in until they were ready to pick up.  We ended up with a good discount. Sad that it came in damaged because it is a very nice couch, kind of took the joy out of it.  It is bulky in the back, since it is the part for the bed. 
*Wayfair Customer Service is the best.