We bought all GE profile appliances because of their reputation. This microwave has been a bit of a thorn in my side .... partially because I'm just not used to it yet. I am a creature of habit and am having a hard time adjusting to some of the differences on this unit compared to the last several I've owned. Mainly, this one doesn't have a number pad. I always liked being able to push "2" for two minutes cooking, "3" for three minutes etc. This model doesn't have a number pad and the only quick cook feature I've found is "add 30 seconds" so I just push it repeatedly to add up to the number of minutes I want. Also, it's primarily operated by the dial and you have to push so many buttons and turn the dial and push more buttons before it starts cooking ... I like just pushing one button. Anyway, I'm optimistic that with time it will get more familiar and not so annoying.