I love the snow globe! Unfortunately, the FedEx driver didnt seal the plastic bag around the box and it was soaked and the bag full of water from torrential. The shipping box was soggy and falling apart, the styrofoam popcorn was wet, as was the box the globe was in. The globe itself was freezing cold and I was scared to try the music box. If the FedEx driver would have sealed the bag all of this could have been avoided and my rating would be higher. 
Customer service gets five stars for their help regarding this matter.