Love the clean sleek design of this chaise lounge. Seems very well made and easy to put together, just attach the legs and slide in the arm and backrest. It says to insert the back rest first but on one my son was having trouble, so I told my son to try thr armrest first and that fixed the problem. Like some reviewers have mentioned.. this chaise is very firm but it must be of good quality. So with time and use hoping it will soften up.