Overall I love this product! It’s sleek and compact design looks great in our kitchen, and the drinks it makes are delicious! I mostly use the espresso feature to create lattes, but the cold brew feature is equally as easy and quick. The tools are simple and easy to use, and I like having the locked cup around the shot cup when the beans are being ground as it reduces mess and makes it super easy to tamp down the grinds. It is a little loud when grinding the beans and steaming the milk, but that has been my experience with any espresso machine. Once you set your perfect grind size and amount there is no need to do anything other than press a button for fresh espresso in your own house!