Customer service was terrible. I paid a $500 plus expedite charge to get a 2-day delivery.  The chairs arrived 6 days later. That did not meet my needs, so I processed a return for the chairs. Wayfair refused to refund the expedite charge even though they did not abide by the terms of the purchase. Furthermore, they wanted to charge me for shipping costs regarding the return.  I spent hours tring to get this resolved with numerous Wayfair reps.  They all refused to help until I threatened them with legal action.