First chair had a seam that was not completely sown. Second chair had a broken control lever for tilt. I would say that Lay-z-Boy has a packaging issue. Next issue is that I paid for Handyman for assembly and they canceled and rescheduled 3 times. Never did get service. I  did get a refund from Handyman. As for Wayfair, They went of of their way to satisfy me, gave me a discount and got my money back from Handyman. All customer service people at Wayfair I feel did an awesome job with my situation. I will continue to be a Wayfair customer.