My first headboard was damaged.  So the shipper returned it to Wayfair.  Since I did not receive it, I placed a call to customer service and they shipped me another headboard.  The customer service rep. was pleasant and very helpful.  I put the headboard together this weekend in less than an hour.  I like the linen fabric that was used and the clean lines of the headboard.  I was surprised that I got this headboard for a fraction of the cost of other headboards that I saw when I was shopping.  

Pros: Great value!!
Cons: No complaints.