We ordered two of these nightstands and a whole bed.  One of the nightstands had a broken drawer.  The bed’s footboard was broken.  I expected it would take months to sort it all out.  To my wonderful surprise, Wayfair’s customer service was outstanding!!!  Better than I’ve experienced anywhere.  

The person I initially spoke with seemed to grasp the situation immediately.  Within 36 hours we had a new nightstand.  For the bed, we were offered a whole new bed or just the broken part.  We opted for just the part - which arrived within 4 days of my call (and was exactly what we needed).  

Most impressive was the assignment of a “case manager” to us - who gave us his direct phone number and checked in every day to be sure we were ultimately completely satisfied.  Who else does this?

My whole family has now shared this story with EVERYONE!!!  I need a few more things for our new house - and I (and the rest of my family) will now look to Wayfair first!