Very cute chair. Got a low rating because the first chair had some big dents and scratches along the edges of the seat and back "wood" parts of the chair. Box had a gash in it and wasn't packed well enough. Customer service was great, though, and handled the replacement well. Sent us an entire new chair (I only asked for replacement parts) without more than some photos and didn't need the other chair returned. The second chair had a tiny scratch on it, but not worth getting a replacement. Second chair was on our doorstep two days after asking for replacement parts.