I Have Never Purchased Furniture Without Sitting On It Or Testing It Out First, So I Was A Little Bit Nervous When I Made This Purchase. From Order To Delivery, This Entire Process Was Smooth And Easy, With Status Updates Along The Way. The Sectional Is Amazing! It Is Exactly What I Hoped It Would Be, But Much Better Than I Expected! It'S Not Cushy, But It Isn'T Too Firm, And I Haven'T Found An Uncomfortable Spot Yet. It Would Be A Hard Color To Match With Another Brand Of Leather, If You Are Also Looking For Chairs Or An Ottoman, Because It Is More Of A Dark Ash Than A Shiny Black Leather. But I Would Definitely Recommend It To Anyone Who Is Shopping!