It arrived with the box completely beat up, but the chair was unharmed. It also had some ink pen mark on it, but I was able to easily scrub it off. My husband put it together in about 15 minutes and it's extremely comfortable and easy to adjust. I am wondering how I functioned so long without a good office chair! Oh, and you cannot beat the price. I got it on sale for only $140! It's originally over $300 and   you can tell it's high quality, All leather!

Pros: comfort, easy to clean
Cons: arms aren't adjustable if you happen to need that.