Item arrived within 2 days. Packaging was intact but when I was unpacking I noticed that there were a few minor scratches on the lamp's main post.  Most likely done when the lamp was packed. Again minor.  The directions are confusing to read and understand so I would recommend you read them a few times and also study the lamp pieces BEFORE you begin assembly.  Additionally, for those of us over 50 and wear glasses to read, you will need a magnifying glass, lots of light, and someone to help you screw in three tiny tiny screws that  anchor the light support arches to the main column.  Hence the rating of 4 stars.  Overall I love the lamp and it is perfect for what I wanted to achieve in my apartment.  Throws a ton of light when all lights are on.  For the price, this was definitely a good value purchase.