First time it came we put it together and it was broken. We had purchased a warranty so they sent us a new one. Just built the new one and it has 2 imperfections in the leather and 2 dents on one of the metal arm rests. I needed the chair desperately since this was for my new office and had been sitting in a folding chair for the past 2 weeks while waiting for all of this to be worked out and so now I have given up and I am just using the dented chair since I don’t have the heart to call back.