The 1st Ottoman we received was not assembled correctly which split the back panel, also the top was askew when the lid was closed, and it was alot darker than expected!  Wayfair was very efficient in replacing said Ottoman quickly with no hassle.  The replacement Ottoman was not made as well, lining is very loose, the front and back panels are wavy (though the padding and vinyl covering does hide the defect on the outside), and we are missing the washers for the legs.  It looks like a previously returned piece.  The color of replacement is different, it is more of the red we wanted, so that't a good thing.  I gave it 2 stars for customer service, which was excellent.  But I wouldn't recommend this Ottoman at all, it is not worth the money!