The 2 stars is for the customer service. The desk is very cute but the top is made out of cheap particle board and arrived dented and damaged in 3 places. They offered me a full refund but I already waited 2 weeks for the desk and needed one immediately. They offered to replace it and said its very rare these arrive damaged but there are several other reviews stating their desks arrived dented so I didn't feel confident in that option. I asked for a discount and they said no more than 10% which is $7....I mean come on. Basically, you get what you pay for so keep that in mind.