Very well packed, nothing damaged or broken and some spare crystals are included anyway. Assembly is simple, just takes a lot of time to do it correctly, but the end result is worth it. Definitely recommend setting up scaffolding, not working from a ladder (my ceilings are 20 feet high). Two of us removed the old lamps and installed two of these chanderliers in one day, took approx 8 hours of non stop working to accomplish.