"Wade Logan®'s behavior borders on fraud in this transaction.  Ordered this with their Open Box price, whereby they state they make every effort to ensure the products are in good working order before shipping.  Not in this case.     One of my chair legs was chipped, which you could chalk up to shipping.  The other chair leg, however, was split down the middle. Damage so severe that  it can only be from fraud or negligence, not shipping (the box was fine).  Whats more, other pieces were missing from the box and in their places pieces that don't go with the chair.  I filed a damage report and received a voicemail from an agent who said the products couldn't exchanged because they are Open Box products.  He then said he'd reach out to me by email to discuss my options.  I've not received that email, nor has the company responded to my subsequent emails.  In summary:  damaged and missing products that should have been caught before shipping, negligence, fraud?, poor customer service."