The pictures don't do justice to how gorgeous this chandelier is! We haven't hung it yet because we bought it for our house that is currently under construction, but we took it out of the box and inspected everything and it's perfect. Super excited to see it in the new house. I gave it a 4 because I was highly disappointed in Wayfair's customer service. The fixture went down by $10 or so and they refused to offer a price adjustment. Lesson learned - keep an eye on pricing to make sure it's as low as it's going to go before buying! Also, buy elsewhere if you can possibly do so (I couldn't find this specific fixture anywhere else).