The chair arrived quickly and in good condition.  My only complaint with the packaging was that all the screws and washers were completely loose in the box.  One spring washer was missing, but I had an extra one from a previous project, so all 10 screws have one now.  
The chair is firm, but comfortable and the back is a good height for me (female 5'8").  It was an easy assembly for me by myself and is the chair I chose for the desk in my home office.