We originally purchased this for a 2 story entry and it arrived with one of the tension cords broken.  The light arms wouldn't hold themselves up.  Customer service worked with us to fix the issue. Ultimately the light was too modern for the space, and we ended up purchasing a new light and placing this one in a bedroom where it's a unique focal point. Everyone always compliments it.  It was easy to adjust to the desired height.  It is very bright for a small space (and a very bright white light), so keep that in mind.