Bought this as a gift for my niece and she loves it. It arrived with all pieces and none were damaged. I really liked that it came with the tool for the screws. The only reason for 4 stars is it has so many parts and assembly took a while. But it was very easy to follow the numbers on the parts. So far no issues with the frame being noisy or anything, but she's also only 60 lbs. I gently laid in the bed (150 lbs) and it doesn't seem to be very sturdy for adults.