I’m pretty sure most people who bought this rug and gave it a 1 Star have never owned a rug before. Here are some tips if you are new to rug buying. 

1. It will not come the color you expect it to be. Rugs need to be steamed or you can look up how to properly iron it (an iron cannot go directly on it so do your research)

2. It will come with kinks and bends, they will come out eventually with proper care

3. They smell awful! When they first arrive and come out of the package of course. This is completely normally and the smell will go away in a few days to a week, sometimes a little longer. 

4. Rugs require care! They don’t just magically appear perfect. 

I personally really like my rug, I bought a steamer and will be steaming it myself soon. You can get it professionally steamed but it will save money in the long run if you just buy your own.