Definitely like the chair but did not realize the missing items to finish the chair were under the seat in a zipper compartment.  I don't understand why this information wasn't clearly included in the instructions or as an addendum.  I am dealing with a neurological condition and this lack of information caused me much stress. The information (where to find missing parts) should be printed and attached with chair. I had to find customer service telephone number and it was the woman on the phone who explained where to look. I was more impressed with her patience and understanding of my confusion and disappointment that I could not find all parts. Please consider attaching all necessary information to the purchased item. Thank you.