The square piece at the bottom of the neck is missing.   The water just trickles out of the faucet.  I requested replacement parts but was told that the missing piece won't arrive until the 2nd week in November (over 2 months after requested) and that the faucet is now out of stock so a replacement faucet can't be sent either.  I'm very unhappy with this experience and that evidently I'm just stuck with a faucet that doesn't function properly.  Not okay.