This is our 2nd bioBidet.  First one failed with loss of water pressure after 2.5 years.  This model has Nice features but no memory settings for 2 users.  The instructions are confusing as the icon symbols on the remote do not match the illustration icons in the instructions.  You would think this is something that would be a priority and could get right.  Confusing instructions leads immediately to a lessened impression.  Time will tell how long this unit will last.