This was my first order from Wayfair and I was a bit nervous. Holy cow it is perfect!!!!!!! My order arrived earlier than expected, it was perfectly boxed up in a large box, and exactly like the pic online. This chair could easily sell for double the price. The only minor complaint is it is pretty stiff but I'm sure overtime it will loosen up. I loved this so much I ordered an ottoman next. I am hooked on Wayfair!!!!