although I am generally happy with my choice I have the following criticisms. there is no Manuel for the 2268 and the video is of the next model up. there should be a description of the functions and uses of the 2268. there is no way to raise the nap on the rug as it does not include an agitator. also there is no small rug cleaning tool for small places the main unit can not reach. this tool is very important!