Shipped great - only one broken tile in 5 packs ordered.  Used as a backsplash in my kitchen with artic white grout and it looks beautiful!  I did order extra so that I could discard some of the darker tiles to keep a lighter feel in the kitchen.  The tiles I received were not quite as vibrant as in some of the photos; the color is a bit washed out.  Could just be my batch though.  I paid for the install, since I'll probably be looking at these tiles for the next 20 years or so.  The installer had no issues cutting or installing them and did a great job.  I ended up matching them with stainless steel outlet covers, which blend in perfectly.  The white outlet covers I initially bought popped out too much and detracted from the backsplash.  So far the tiles have been easy to clean, and its been 3 months.  Overall I would highly recommend.