When I first ordered my pillows I chose the side/back sleeper type but after a few nights of using them they weren't working for me, the pillows were too lofty. So I called their customer casre number, it was nice to talk to a real person in the US and right away they took care of me. They first offered me to try their stomach sleeper pillow at no cost to see if that would work better. It was a much better pillow for me and now I'm a happy sleeper. But I was really most impressed by how they handled my concern. I'm going to try out the sheets next.