The purchase of this toaster oven turned out to be a testimony to the fantastic customer service department at Wayfair. The toaster oven was damaged in transit. It was still functional, but the door handle was crushed inward due, no doubt, to careless or rough handling by the shipper. I notified Wayfair about the damage and enquired about its return policy. They asked me if I would mind sending them pictures of the damage. Within a few hours after emailing the pictures, I got a notice that Wayfair had just shipped another toaster oven to my address. I called again for instructions on returning the damaged unit and, much to my surprise, the customer service rep said no return was necessary; in fact, he suggested if the oven was still functional, I might consider giving it to someone who would be happy to receive it. Wow! what a refreshingly delightful attitude. This is why I'm a dedicated Wayfair customer!