We have had and used our 77 Qt High Performance coolers now for several years.  When we bought them, someone had swapped the drain cap from a different cooler on one of the two we bought.  Upon discovering this, we called Lifetime and they sent us two replacement drain caps in just about three days, free of charge.  The coolers are extremely efficient and even outperform friends who have Yeti's.  The Lifetime's run about 1/3 of the cost of most high end coolers, and those high dollar ones offer little other than a few accessories for a lot more money.  We are very pleased with the product and the customer service.