The quality of the towels are extremely nice. HOWEVER, I ordered 2 sets each of 2 different colors and only received 1 set of each. The packing slip was marked that both were sent.  After calling customer service I received an email saying that the packers disagree with me but they will go ahead and send me the missing items. I then received another email stating that they are packing my order of 1 towel of each color. I replied back that this email and have not heard anything as of yet.