Don't usually comment but after ordering the wrong size telephone support superb and helpful. Offered a refund but took option of correct item. Delivery very quick and even hoiked it up two flights of stairs. Returning the original was difficult - mattress came vacuum packed and I had to repack it - tough job - took two rolls of gaffer tape! 

Dropped at UPS depot no problem - aside from packing, as easy as it could be.