Have been using this toaster for several weeks now & it has been working very well. The only reason I give it 4/5 stars is because in our family we really need a 4 slice toaster, so it was a little small for our needs. The function of the toaster though is great. The knobs are true to the number, I did not get any burned toast when I chose the lower numbers. The fact that it's a 2 slice toaster did make it take up less counter space which was nice.