I am really impressed with Wayfair.  Nobody is paying me to say this. Wayfair was so understanding and did not doubt me when I let them know that the first silk lux machine I received did not work properly. I am sure it was a defect in the manufacturing as it started off just fine but couldn't spin properly.  Wayfair replaced it quickly and now I just love this machine!  It's efficient, quiet, and makes these pretty musical sounds that begin and end the cycle.  It looks good too not like a clunky machine you want to hide. I like the way it can either be hooked up to the faucet and the tap for a regular washing machine. I don't have to wheel it around then.  With covid and seeing people not using masks at the laundromat this machine is actually keeping me safe too.  I would definately order from Wayfair! They have an awesome team.