So this review can be broken down into 3 parts
1. Delivery - 4 out of 5
2. Product quality - item feels very flimsy. The firmness of item isnt medium but low and easily folds in half. 1 out of 5
3. Wayfair customer service - process was quick but not great customer service in terms of options available. 2 out of 5

Hope the review was helpful.