I have had this faucet for many, many years and find it not only very stylish but reliable as well. In addition to admiring the style of the product, I have found customer service to be truly outstanding. As with any such product, inevitably, the washers inside the unit finally wore down and the faucet started dripping. I called customer service (the product has a lifetime guarantee) and with no questions asked they shipped me a replacement set of handles with washers inside. I was not satisfied with this set as my faucet is an older unit and the replacement handles were designed for a newer style. Without a fuss, they promptly replaced the entire faucet. Fantastic response!! That is the reason why I rate their customer service so high.