I have had 2 simplehuman 8 oz soap dispensers for about 10 years. One in the bathroom and one in the kitchen. After about 2 years when one of them stopped working, they sent me a replacement at no cost. Now after all this time, it stopped working again, so, even though it's a little expensive for a small soap dispenser, I feel that it is worth it. Used in the kitchen so it gets used a lot. It's a time saver, and eliminates messy counter tops. I love it!