Benches were as pictured. Kept us well informed of tracking status. Assembly was no problem. Silver screws should have had black caps or been powder coated. There was a hole in one box and the wooden bench arm was broken in two. We didn't want to deal with returning the bench or trying to explain to a customer service tape recording that we needed a replacement part. We took the arm to a woodworking shop and had it repaired and refinished. Sometimes it's easier to handle stuff yourself.