I bought this item and was working on putting it together. Following the instructions, when it twisted and pulled out a dowel and the piece that was supposed to hold it together and ripped a hole in the wood piece. I contacted the manufacturer, they told me the could replace the dowel but not the wood piece even though that has a hole ripped in it and won't hold anything. I spent a lot of money for this Kitchen Pantry, now it is unusable and in a mess in my dining room. I have bought numerous items from Wayfair and never had this problem before, just made a Bunkbed a few weeks ago.