I love this hose reel. Over the years we have gone through several big box store reels. They break, squeak and don't work well. My last attempt was for a 100 dollar auto wind up unit. Worked great for a few months and all H- - - broke loose. We've had this Hideaway hose reel for a few months now and love it. Wow, it actually works as advertised. The fold up handle is genius and you do not have to move your hose in line with the reel when you try to wind up hose. Just turn the swivel  unit to face the area where hose is rolling up from. The unit automatically guides hose without user trying to "guide," the hose from left to right.  Sweet!