this is a good product provided by a good company. I was going to order the pad together with the crate 2 months ago, the customer service actually asked me to wait my puppy to get older to order the pad in case they have accidents - what a good and honest advice! My puppy loves the crate, and now he's having very few accidents so I ordered the pad for him - the up side of the pad is velvet, which is dog's fave material. Very satisfied with my purchase.