my big disappointment was the color sent was not what I ordered.  My positive review of the vac's performance made the carpet look like new again.  My other vac which is only 2 years old, would not brush the yarn fibers to plush the nap so it looked like  new again.  Also, I love the lift off wand that you can reach high places.  Big factor in selecting this vac is the side brushes that help get up to the wall where dust collects.  My other vac had none, and the carpet suffered that grayish cast along the wall line which, in light carpeting, you look like you never bothered to vacuum the whole room, just the main areas.