I purchased my Griddler 3 months ago.  Overall, I love it, but there could e some improvements.  1)  The surface area of the plates need to be bigger.  As I use this instead of pan-frying burgers and chops, I am limited to 2 at a time, when I need 4.  2) The raised edges need to be at least doubled in height.  When grilling chops or burgers, grease flows over the sides and makes a huge mess.  3)  It would be nice if the heating elements were removable to clean under them.