We haven't installed it yet - seeing it in real life has changed our idea of what the surround should be like. There's no hiding that it is electric and not real. Lots of bells and whistles (and colors!) on this model. 

Pros: Hoping that the 1 year warranty is never used making it a great value. 
Cons: I feel the fire screen could be a little more realistic. You would never confuse this for a real fire, not that we are trying to but still.