I just received this chair today and am loving it. It arrived in 3 large heavy boxes so you may need 2 people to assemble but it  literally took 10 minutes to put together - so simple. 
  I ordered the gray color and it is a true dark charcoal and so soft and comfy. 
  I have 2 complaints though, hence the 4 not 5 star rating. The first is that the controller is cheap plastic. I just hope it holds up. The second is an odor taking it out of the plastic Im hoping that goes away in a day or two. Otherwise the settings are great, both the heat and pulsating massage and the lift to standing position. The price is comparable to others on the market but overall I  am very happy with this purchase.