The fountain was easy to set up except that the 3 shims (for leveling) listed on the packing slip were missing from the box.  I had to email the company to get the missing parts because they don't have customer phone service.  They responded 2 days later that the missing parts would be shipped.  I was able to set up the fountain without waiting for the shims but it was annoying that they were missing.  The fountain looks good and has a nice soothing sound.  It's been running for only 1 day and so far the birds aren't using it but that may take time.  I like that the pump has a longer cord (10 feet) than other fountains I looked at so I didn't need to use an extension cord.