I got this product for free in order for an honest review. This coffee maker is pretty cool. You can become your own barista. The maker can make iced coffee, hot coffee, and Fraps! This is pretty easy to use but two criticism would be the water splashes when dripping down. It makes a mess but it's pretty easy to clean. The next would be that it cheap plastic. One small drop and it has a dent or crack. It's pretty easy to clean after you get coffee running.