I am completely impressed with this company. I received a Zulay Frother as a gift and it was broken. Of course I did not have a receipt or order number, so I reached out directly to the company to ask how I can go about figuring out if mine was broken for good, or if they had suggestions as how to fix it. They responded quickly and professionally. They actually offered to replace the entire product. I did not expect that AT ALL… I received my new Frother quickly after that l, and I have used it everyday since! This product works SO good! I have used it to froth milk/creamer for coffee, to mix protein powder, to combine water flavors and so much more! I completely recommend this company and this product!