We found parts of an old shed in a house we moved into. We realized hardware is missing. I contacted customer service. The agent Gage Larkin was so helpful. He asked me for pictures of the shed since I didn’t have a model number. He found the model number and shipped the needed hardware so quickly. After I put things together I realized 2 more pieces were missing. Again within hours of my request he ordered the missing orders. Great service and products.