Bed was missing a support pole and we could not put it together.  Customer service would not answer phone, we left several messages and submitted an online form for the replacement part. Finally got a call and they gave me a tracking number for the missing part.  It will take 9 days to get it after first contacting them.  Who knows how the bed is but if customer service is this bad I don't have my hopes up.   Maybe a quality control program would help get all the parts to put the bed together. 

Pros: Seems to be good value
Cons: poor customer service, missing parts, good luck contacting the manufacturer.