Wow.  There is so much to say on this review. I honestly don't know where to start.  First of all, don't panic.  It's easy to use.  The 12 cup carafe sits on the side for your coffee, not like a regular coffee machine.  Your single cup sides under the opening. Everything is at the touch of a button. It grinds, makes your espresso, lattes, frothes, Coffee, everything.  LEARN YOUR MANUAL.  It took me a day or two, but once I got the hang of it, I can't live without it.