I’ve used the Polysleep Pillow for a few weeks now; and I have chronic neck pain, if the pillow doesn’t do it’s job. This pillow is both soft and supportive at the same time. If my pillow is too high or too firm, I experience excruciating neck pain and an ensuing migraine. This pillow delivers great support and a great sleep on my Polysleep mattress. I’m in love with this pillow!