Delivery was on time and driver courteous and helpful. The 12x6 pent was on a very secure pallet and was in excellent condition on arrival. Was easy to remove from pallet and instructions were straight forward. The only thing missing was a.small plastic window strip which could have easily have come adrift in transit. I phoned Powersheds and explained they were friendly and helpful and arranged to send put to me. I was pleasantly surprised to have it arrive the following morning.1st class post. Excellent service thank-you Powersheds. Would recommend everytime. Service second to none. Video was excellent on assembly instruction even for a novice like me.