November 2018 we “upgraded” all our kitchen appliances. Now our cooktop has completely stopped working. It has been out since September 20th, it is now October 4th and still we have not been told when this will be replaced. A technician came out September 25th and confirmed that the cooktop needed to be replaced and it would be 3-5 days before we would hear from the other department that handles these issues. I have called intermittently and the call center staff seem to get angry because I am frustrated that they can’t give me any answers other than “now you just have to wait!” There is no urgency and in fact, it seems that they are really trying to discourage any warranty support hoping that the customer will just give up and deal with the repair/replacement on our own. I am very disappointed and would never endorse LG products to anyone.