We received this fireplace perfectly well, no damage excellent shipping and well protected. I appreciate that the hose attaching to the fireplace itself can be disconnected on the fireplace side. This allows for opportunity to route the hose under my deck hiding it from view.￼￼ Others have complained about the electric starter, so far we’re having no issues. Hasn’t failed yet but perhaps over time it will. Love the simplistic￼ and modern look. Also produces a good flame that is mostly centered, that’s about my only complaint so far, not perfectly centered but only a minor gripe.