I was very pleased with the delivery. It was not near the nightmare I expected. Setup was easy. This particular model requires an electrician to install, but we knew that going in. Our electrician seemed to have no issues with the installation. This is a nice basic hot tub. We picked this model because it doesn’t have a lounger. We do not care for the loungers. We are pleased with it so far. Does everything it says it will. It does not have as many jets as some other models, but it is just right for our needs and budget.