We really love our Breville Precision Brewer.  While we are looking forward to using all of the great features, we haven't had the opportunity yet to try them all. I encountered a situation recently that required a call to customer service and the outcome was fabulous.  Courteous and professional representative was also very helpful and knowledgeable.  We have had our unit now for well over 1 year.  Great unit; greater tasting coffee.