I was....skeptical to say the least. I've previously had a couple of Hoovers. The last one cleaned well, but continuously broke of the spin shaft and at more than $45 per replacement part, I quickly became disenchanted. Four house cats, two indoor/outdoor dogs and a husband incapable of removing shoes when entering the house created the seemingly insurmountable task of keeping my rugs clean. I took a chance and.....YES!!! I'm thrilled with my Bissell cleaner and the cleaning formula. My rugs smell clean and feel clean. Stains are gone! I am pleased. Heck, I may get more cats now that I can clean and know rugs are clean.