it’s exactly what the pictures show. a tad firm but as many others said i’m sure it’ll soften over time. it’s comfortable, nice and wide, and easy to recline. i’m tall (5,10”) so my head doesn’t fully rest on it unless i recline it all the way but i can deal with it. a tad hard to close after reclined, wish it was a little easier. other than that i’m very happy with it.