I purchased a game chair. The chair have 3 colours. Red was out of stock, then I clikced a white one. 2 days later, the red chair was back, I tried to cancel or exchange the order. I received a message, the chair already shipped. When I got the chair, i try to see the return policy. I have to pay more than 40 dollars for shipping. Nothing wrong for your company. Just poor user experience. 

I just got the email for the survey. But the survery website "button" was loading for more than 2mins