I reviewed and bought this, used once and noticed problems. To file for replacement is solely on you and your time. The staff are nice and do their jobs but everything is phone and computer. Call, send pictures, get email to send picture of tag. Get email to mark cooler and send another picture of markings,  get email that in 5 to 10 days you will receive a new one.
I’ll admit the new lid gasket and placement are much better and cooler isn’t warped but I would’t Do this again or maybe the first time if I’d known 3 days use would turn in to so much time and work I drove 80 miles one way to buy which seems like nothing now.