Coach arrived and was just left in the hallway of my building. No one rang my buzzer. If it wasn't for me leaving my apartment, I wouldn't have known it was there and someone in my building could have easily taken in. The couch has a tear in the cushion, marks on the back were a take must have been, stains and tons of loose threads. It's really disappointing because the couch is comfortable, was east to assemble and fits perfectly in my small apartment. Took a gamble based in reviews, and ended up with a damaged product :(