Wow! I'm really surprised at the experiences of the other reviewers. I purchased this faucet in November of 2010. We had an extra hole on our sink, so I ordered an extra soap dispenser, one for hand soap and one for dishwashing soap. They both worked perfectly until we sold that house three years later. When we bought our new home, we had the same Delta Victorian installed because I like it so much. Three months later, I'm finally getting around to ordering the second soap dispenser, as we had the same situation here as in our last house, an extra hole to fill, and when I went to order it is when I saw the negative reviews. I have not had any problems with the soap dispenser that came with the new faucet and I'll keep my fingers crossed on the second one. But definitely no problems whatsoever with three identical soap dispensers so far in over three years.