I ordered this in June, sent my first message that it was missing key pieces (both hooks) on August 9, had a response that the missing pieces were being sent and they never arrived.  I have since contacted wayfair again to explain that I am missing pieces and that the replacement was not shipped (per the shipping updates I was able to see) and I have not heard back.  Honestly too much hassle and money for this item, I only hope to get this settled soon.