Hands down the most terrible customer experience. Sent the wrong parts, said they were sending an all new bed, and someone to assemble the bed in response. New parts show up instead of new bed. Took two weeks, but they agreed to have someone assemble the bed and give us a discount for our trouble (hence the second star). Assembly guys show up and think they are here to take furniture back, surprised that they are assembling. Assemble anyhow, but don’t put half the screws in, which we didn’t notice until after the fact. Leave excess parts and garbage in our house. Would not shop with wayfair again after this.