I love the features this machine has, it microwaves everything perfectly and the convection oven works like a charm without heating up the kitchen.  My only complaint is with the drop down door.  Because mine is in a cabinet at about shoulder height the drop down door makes it VERY difficult to reach the back wall for cleaning.  My previous GE built in microwave had a side swing door so was much easier to clean.  I still love it and would give it 5 stars if it had a side swing door.