The bed arrived broken, not wayfairs fault, I caught the FedEx guys literally throwing the big boxes at my porch. Wayfair customer service is good but I had to wait about 3 more weeks to get the replacement parts. The bed is not high quality but you get what you paid for, for me this is just a temporary bed for my kid so, I'm not worried that much about quality at the moment. As an industrial designer this product can definitely be improved in materials and assembling.