The 12 futon I purchased was perfect! It is more comfortable than my bed mattress. The quality is super. It arrived in 2 days after I ordered it. I ended up having to go through customer service because I had a question about a cover for the mattress. Instead of trying to sell me something I couldn't use, she advised that it would not do for me. The representative went over & way beyond call of duty. She was extremely pleasant & made sure I got exactly what I needed. I would recommend this product & Wayfair to all of my friends! Thanks for a great shopping experience!