I think this item does earn 5 stars and I am hesitant on giving it 4 stars because the quality is great, we just didn’t prefer this topper at all. It’s way too thick in our opinion. I mean, you cannot even roll over because you feel like you fell into quick sand. This might be best for someone who loves plush mattresses and is a side sleeper because your hips and shoulders will sure get lost. My arm fell asleep because of no support so I would recommend maybe a 3” or less topper because this is just way too soft and thick. Overall a good product and very soft with great quality though.