We are thoroughly enjoying our rocking chairs. However, during assembly, one of the major screws for the outside of the chair was completely warped and there were NO extras. A business postcard was included in the box, but when you try to call the phone number during business hours, it's ALWAYS busy and I have yet to receive a return email from the request that I made for the replacement screw. If you're not interested in helping your customers, I don't think I'd bother including any information as if you're available to help. It only aggravates the buyer.