This product is really excellent if you consider the followings: 
1_ only put cloths to the low level. The level is shown inside the chamber as low, medium and high
2_ balance the spinner, completely open the cloths, put them inside the drier and push them to distribute them evenly inside the chamber. It it shaked badly stop it and try again to balance. It will greatly dry the cloths when it works without sound and shaking
3- the right water input did work in our product check precisely the inputs so that you don't have leaking