I ordered this TV stand and when it arrived it was missing two pieces (#4 and 12). I requested a replacement of those two pieces, and they couldn't fulfill them individually so they sent a full replacement. The replacement was missing the same two pieces that I was missing the first time around. This seems like a quality control issue, and now I have to hold on to both of the boxes, for two weeks post-receipt, while they decide whether I need to return them to the warehouse, at which point, as a NYC resident, I will have to spend money on a cab to transport these large, heavy boxes to FedEx to return them. 

I can only assume that if this was the case with two of my shipments that it's a problem more broadly, which is too bad because I was really looking forward to this TV stand. This is definitely the last time I'll order from this website.