Delivery was great!  Worth the $20. Knowing that I ordered an open box item and got a great discount, I knew ahead of time that I might be disappointed on some level.  The color of the sofa is 100% gray.  Not blue-gray.  I am assuming this is the reason why it was returned in the first place.  The color works for me since I wanted anything other than brown/tan.  It is much smaller that anticipated.  Very low profile.  It is a very tiny sectional.  Would work perfect in an apartment.  Putting it together was easy.  It is not a high quality.  I wouldn't recommend it for a family with kids.  The back could become unstable if jumped on.   I personally wouldn't pay full price for it.  The legs are plastic (ok with me, they are sturdy) and the cushions are VERY firm.  Not a couch you sink into.   Overall it has a very modern look and is versatile.