The sofa in person is what it looks like online.  Never bought a sofa online, hit the order button and crossed my fingers!  Communication was awesome from placing the order to status updates that included how to get ready for delivery and what day and time it would arrive.  The delivery window was spot on, the delivery gentlemen were professional, polite, and careful.  Best of all, the sofa is quite comfortable, very heavy, looks great in my livingroom.  All that and I didn't have to deal with 4 different salespeople asking if there was something they could help with.