I love this couch! One of the sides did come with the hinges placed upside down, causing the arm not to click into place correctly, but when I figured it out, it was an easy fix! I put it together all alone (29 year old female) in about 1 12 hours. It would have taken a lot less time if that arm didn’t throw me off. Its a really pretty couch and it is very firm but I think it’s comfortable and my dogs love it...