I have been very pleased with this dishwasher. Reading some of the reviews, I was somewhat skeptical. But it has been washing/drying great thus far. I do, however, rinse off our dishes prior to loading the washer, even though the instructions state not to. I recd an email from LG on care, etc. for this appliance. The video attached showed how to clean the filter. My thing is, why put a lot of food residue in the machine only to have to deal with cleaning it out periodically. The washer is quieter than I expected, which is really great. We are quite pleased with this purchase!