This item came manufactured wrong and the arms would not attach. Wayfair proceeded to send me 3 additional boxes of arms, all with the incorrect hardware (a total of 8 arms) I had to pay out of pocket to have a handyman come and replace the hardware with new hardware I purchased myself. He confirmed that the issue was not me- it was the couch. 

The initial wayfair reps were very friendly, and I was told I would be reimbursed for paying Angie to fix the issue. I spent hours patiently on the phone trying to correct this. 

After 3 months I finally had fixed the issue and called back to discuss the additional costs. The final rep told me I made a bad decision as a consumer and that I should have returned the couch months ago. He was extremely rude and seemed like he wanted to argue. Horrible experience. Do not buy this couch.