Pretty much what we wanted and were expecting.   Pretty firm, in a good way.   Lost a star because when you are reclining all the way in it and you bend your knees and place your feet sole down on the leg support,  there is not much cushion and can be uncomfortable depending on where you put your feet.  Mine happen to want to go in a certain place and I can easily feel the metal under my feet.   Wish it wasn’t so.   For some, this may not be an issue.   Didn’t know myself.