I am very happy with our choice and the customer service and speed of delivery- was awesome. I smile after cold morning when I know that my cheery fire awaits! The product is lovely at night- the plastic backdrop is great as a concept but isn't as elegant as I would like. It is inserted in an existing wood fireplace - I am going to raise the item up, and that may help. For the price - I am thrilled and thinking of other rooms that may need an electric fireplace insert .