Overall, I like the looks of the hall tree, and it is sturdy. However, there were several drawbacks to this whole process. Firstly, my package did not arrive with all the correct parts, so then I had to order replacement parts. Then, my replacement part has A3R written on the side in permanent marker. So I had to change where I was going to put it so my guests don't see A3R as soon as they walk in the door. Lastly, some of the screw holes did not line up well at all and required some force and even a little drilling to make some screws fit. The two star rating is more for this whole process then it is about the final piece. And it doesn't look like I can get a refund without taking it apart and shipping it back.

Update: I was able to get a full refund due to the listed issues above. Customer service was quite helpful.