I love the set but it does seem to break easily. It took awhile to get a fully functioning set. The customer service we received was excellent and the reps stayed in constant communication with us for three months while waiting for replacement parts. Eventually we were sent an entirely new set and asked to donate the old one. 

That being said we are enjoying have our new couch! It looks beautiful and is very relaxing. The family we donated the old one too is also loving theirs even though they had to replace a few pieces of wood.