Update: After waiting for 90+min to speak to someone, I had a fantastic person who was very professional and quickly resolved the broken plates. Even though more broken plates arrived in the replacement sets, I was able to pull together a full set. Terrible. 5 side plates arrived smashed and now I have no option to have them replaced. This is my first Wayfair purchase and may be my last. I have been on hold now for 60 minutes to try and sort this out with someone.