I have only had good experiences with Singer. Bought one of these machines to surprise a friend and then I wanted it too. It replaces the similar model bought 21 years ago! I felt guilty because it still works but after using this one, well it is truly a work horse! Was surprised by the speed, I have a quilting machine that this rivals! And buying direct was the only way I could get one during these difficult times. Will keep making masks on this machine, will also only buy direct from now on!