We loved the bean bag!  However the first one we could not get zipper to open and ended up breaking the zipper.  Customer Service was second to none!  I send an email on Christmas Eve and I received email the next day stating they would ship a new on ASAP.  We received on New Years Eve!  We figured out that if you use a paperclip and put through the zipper the zipper opened up so much better.  Everyone loves the beanbag!  Great product.