Ordered the queen futon and received full size instead.  When I called they basically admitted that they knew they didn't have any other queens left so the warehouse must have just shipped a full.  The only remedy they offered was that I completely disassemble the futon that I just spent 2 hours assembling and neatly place it back in box so they could have UPS pick it up and provide "full refund".  Laughable.  The packing slip even said queen and had different measurements than the product.

Pros: Hard to assemble and received wrong product.
Cons: Awful customer service.  Wasted an hour of my time on the phone and offered no real remedy.  Finally left me sitting on hold for over 20 minutes until I hung up.