The product arrived on time and in good packaging. My biggest complaint is that the two track pieces on one side of the pergola don't line up so the canopy gets stuck half way and requires a big tug or I have to get up on a stool to free it (the pergola is quite tall!). The screw covers also don't fit on the screws at the base, so those screws are visible. The frame seems sturdy overall and good quality materials. For the price though, I would have expected a better functioning pergola.