I received the Mattress, thrown in my back garden, the package was ripped, due to that reason, the mattress was dirty, I opened to see fully, and there were marks every where on the mattress .I contacted customer service. They said someone will contact me, the mattress is nothing like the description. I was emailed by the executive team, who informed, I could get refund and will get the mattress collected , this has been 1 week, I have emailed back 10 times but no one replies to me. I order quite often from wayfair as some times there are good deals. But this times experience was not good.