I received the product in early March. By the end of April, I had a control panel problem. I contacted Wayfair and was passed to Dream Makers Spas and was told they wanted me to trouble shoot the problem with the representative. I told her that I just bought the spa and it had a warranty to fix or replace. She explained to me they don't have a service department and will need to determine with the owner what is wrong before they can find a repairman in the area. They sent me the part and when I went to empty the spa as required quarterly, the drain hose was two feet above the drain in the tub. I asked the repairman to get the hose down since water doesn't run uphill and he couldn't either. I'm informing you now I need to have the drain hose fixed or receive a new tub. I am very disappointed in the manner this was addressed.