The first wreath I received was damaged because of the way it was packed by the manufacturer. Wayfair happily replaced and the replacement was in better condition. The remote control still did not work (or I could not figure it out) but the product is mostly fine. I will say that it is very overpriced for what you get. The picture online is better than the actual appearance. I also did not actually like or use the candle portion. The wreath cannot be made to look like the picture. Would not recommend.