I was thrilled to get the chance to try this vacuum for free. I love Bissel products & I like that the company supports pets.I was using another famous brand of vacuum and thought it was doing a good job. I have 2 dogs and their short hair becomes imbedded in the carpet. My current vacuum removes it pretty well but the hair gets so tangled in the brushes. The Bissel really does lift off the hair and there is no tangling in the brushes. The carpet actually looks cleaner