Outstanding design! I had trouble with shipping. During the original shipment, the driver actually said that I refused a damaged shipment. I had never seen the shipment. Anyway, a second shipment was processed and expedited. I received a credit for the delay and upgraded to in house delivery. The customer service reps were friendly, understanding, and straight forward. **** I received my futon during a snowy day in Baltimore. The drivers brought it in the house. Packaging was excellent as my doors are only 30 inches. This was packaged down to 20 inches. Assembly was a piece of cake. With the 4 sturdy legs on, it glides across the carpet. There are 2 fold out legs for the bed in zippered compartments in the back. (slick design). The storage space under the seats is functional and roomy. If there were 6 stars this would get it for the product and the people!