The mattress itself is wonderful - brilliant product for a fraction of the cost of big brands. However, the service received from Wayfair themselves was questionable... lied to about dispatch times twice on the chat function and ended up having to ring and pay for the call to speak to someone who knew what they were on about. Cannot fault the phone operators service - just online chat. I’ll give them the benefit of the doubt and blame it on the global pandemic. Would be 5 stars if service matched the product!