I purchased this product in May 2010 and have been a proponent of this product since it's installation. Recently it started leaking. I was thinking I was going to have to either purchase a new one or send it in for repairs/overhaul. After my conversation with Tyler (customer service agent) he suggested some MINOR disassembly to see if it is a simple fix: IT WAS!!
After 10 years, one of the tubes had come off and it just needed to be reattached. Simple fix! From my observations of the inner workings, it is a very well engineered and built product that has INCREASED my recommendation for this company and their products. My conversation with Tyler was another testament to this company's dedication to product support and customer service. THANK YOU!
I will purchase this product in the future for any bathroom upgrades.