When the mattress was delivered I was a little leery because the pillowtop didn't look very thick. I am accustomed to sleeping on a 4" foam topper on top of a mattress. The first week, it seemed like it was going to be too firm for me, but I know there is a break in period when it comes to mattresses so l gave it another couple weeks. After having this for 3+ weeks I feel my back is supported but it's still soft enough for a good night's sleep. Be sure to give it several weeks to break in before judging it.