Bed arrived in good shape (yes, it's heavy).  Nice quality materials and comfortable. The only issue I have is that one side of the mattress seems to be firmer than the other half.  Not sure if it's just me, but I prefer a firmer mattress, so I swung it around and it does feel firmer.  I see no difference in appearance, so it could just be how my body felt the 1st few days on the new mattress.