Ok, so after ordering and following the website info, I was stunned that it took two weeks to get the bed. It arrived ripped/ruined. The cover on the sides was ripped. I sent pictures. I now have to prove something on the bed, as Ghost needs me to take apart the frame of the bed and get the "tags" and photograph them too... Fun... It has been the most cumbersome bed in a box buying process so far... Rough start... It starts out really firm, but it is breaking in.