The photos are deceiving and the description is confusing. The stock photos show no pull chains and you do not receive a remote. Instead I was told by Wayfair to purchase a remote separately at a store (huh - theres more to it than that) or directly from the manufacturer. I have yet to receive contact info for them. Because I find the chains hideous, we needed to swap the switch and run a new wire. That set us back an extra 100  a couple of hours of work (and only because we didnt need to hire an electrician). We cut the chains to a shorter length so they blend in, but let me be clear, there is no way to remove them completely as the photos suggest. I regret the purchase and should have returned it but my husband had it up before I noticed the missing remote so I felt committed to making it work. Now that aesthetics are to my liking, the fan runs smoothly and the light is nice too.