I ordered 6 chairs in total. 2 of the 6 were faulty, no thread to screw leg in on one and the other had a protruding sharp bit which I cut myself on. I reported this to Wayfair and was told that a collectionreplacement and full refund would be issued. I thought that was fair enough so waited in first for the collection and then for the replacement. One of the replacements was also slightly faulty however I let it go as I thought I was having a refund as well. 

No refund arrived so I chased it to be told no  you had a replacement. But I’ll send you £30. 

Had I known I would have sent the log back.

Poor service, generic emails, no mention of the fact that I hurt myself and poor attempt to resolve my complaint. 

I will not shop with Wayfair again.

Product is poor quality for the price. Underside is rough, I had loose cotton which I had to cut off and they look a bit like bus seats.