Purchased bed for my daughter starting grad school. Missing a key piece in order to build the bed. Poor customer service!!! Wayfair unwilling to help, kept saying to wait for the vendor who NEVER responded. Requested I find the piece myself for a 25% discount. Not an acceptable solution! After a week or so they sent another bed which we had to be responsible for removing the correct missing piece and were responsible for returning the package. She was left to sleep on the floor for several weeks while starting grad school far from home and so much additional responsibility was placed on her for the manufacturers carelessness