The bed arrived with several stains all over the headboard, footboard and side boards including one mark that looked like makeup. 

In addition, the sideboard wood colour was starkly different from the headboard and footboard, which drastically cheapened the look of the bed. 

Given the stains all over, I requested a replacement unit however was met with a response of “These stains are cosmetic and do not affect the performance of the bed, we can provide a 15 discount and our recipe for cleaning”. 

Given the lack of support and the odd response, I’ve now requested a full refund and am returning the item.