We purchased 6 barstools from this company.  All 6 boxes arrived in great condition.  We loved the stools, however, 4 of them had minor issues.  I emailed photos and quickly heard back from an associate named Chelsie.   After a couple of simple emails back and forth Chelsie agreed to replace all 4 barstools.  Amazing customer service and we will definitely be purchasing future items from this company.   I wish all online companies were this wonderful to deal with.