Shipping was right on time (and FREE!). The quality of the item is very good. It gave me a little trouble when assembling it, but that was because of the angle the screws . The chair was nicely protected during shipping. The cushion is nice and thick and the upholstery is secured to the chair very well. The frame of the seat is made of solid wood, so it's not going to flake apart. Overall, great purchase. Thanks!