The rug looks and feels great now....but it comes wrapped around a big brown cardboard roll that had dirtied the portion of the rug touching it. Wayfair was very nice about it and sent out a new one without requiring me to send the first one back and without charge, but the second one had the same problem. They could not fix the problem because they were not responsible for the packaging, but they were very easy to deal with, offering me a refund without sending the rugs back. I ended up buying spot carpet cleaner at the grocery store and it worked well enough so we kept the rug (and an extra one at no cost).