Love how quiet it is and how aesthetic looking it is in the window. But the remote control, at least to me, doesn't work as well as it should from about a 12 ft distance. I have to keep moving it many many times to change speeds or temperatures and a lot of times I need to get up and go over and do it myself manually, or get closer with the remote. The remote leaves a lot to be desired. Other than that, it's a great air conditioner. There were no instructions in the package for different modes on the remote or exactly how to use it. That's my only complaint.