My 8000 btu model arrived on my front porch quickly and without incident. The install was much easier than any of my previous window ac units and much safer as well. The unit is pretty good looking, cools efficiently and above all, quietly. I did have difficulty with the app in that I couldn’t load it. It’s not a big loss because phone control is not a big issue for me. I love that the indicator lights shut off until one presses the remote. I am pleased with this purchase.