We purchased this for our new puppy who was much too small to use it. Now that she is  large enough to use it the door won't lock, its a defective.  So I call the manufacturer first, who told me to call Wayfair. The agent who helped me realized that the crate is one piece so it couldn't be fixed with a part.  They are sending a whole NEW  crate and told me to donate the defective on to a local shelter. Now that is excellent customer recovery!!! What a pleasure to actually have a business who has true customer service.
     The piece itself is really beautiful, and works as a nice addition to our office. The finish is lovely and it is easy to put together. A true win win! Thanks Wayfair!!!