Product came very well packed and as described.  The only issue I had was trying to fit the black water bowl into the base it did not fit.  The adhesive or silicone that was used for the  interior seams was too thick to allow the bowl to slide in.  This caused me to try and force it which of course caused me to break my new fountain before I even plugged it in.  I'll be able to mend the crack that runs the entire length of the top piece.  This stupidity is on me, however, it would have been nice if the bowl would have been able to slide into the body without having to apply such pressure.