It very much appeared to us that this might have been used. There were scratches and the hardware bag was torn open and there were no washers. I turned the back around and that hid the scratches. Yes, we could have sent pictures, but we were having an after wedding party and needed it. 
 I will be much more aware next time. I just bought a cushion for the seat.... from Wayfair. It'll be more comfortable plus it will hide some scratches.