The tub itself is beautiful, however it arrived with cosmetic damage to the one side of the tub rim. Wayfair customer service was excellent to deal with and they ended up sending me a replacement for free. Unfortunately, the replacement also arrived with damage to the tub finish, though not on the side that will be visible once installed. Not wanting to give it a third try, we will just be installing the second one received. Wayfair did compensate for the damage by offering a partial refund. Overall I am very happy with Wayfair customer service but wish that this tub manufacturer would use better packaging to prevent damage during shipping.