I have always had a washing machine with an agitator and I have always had problems with my laundry (particularly sheets) being tangled and twisted causing deep wrinkles - this does not happen with this machine at all! My laundry comes out completely wrinkle free! Sheets even! Very happy with this machine plus it has a lovely tone to tell you both when the wash load has finished and when the dryer has finished - not that incredibly annoying harsh beeping sound from my last machine! Sounds like a silly little thing but it makes a difference!