Love this faucet! I originally purchased it about 5-6 years ago or so. My husband installed but the hot water had low pressure. I thought it was installed incorrectly so we dealt with it till recently when I had a plumber out (for a different issue) and he checked it saying that the lines where good, the problem was in the faucet. He suggested I take a pic and email to pfistser. I had no receipt or anything but I took a pic and emailed an explanation of my issue. They promptly sent me a new replacement, no questions asked. Now that it is working properly I LOVE this faucet!!! I will not buy any other brand but pfister from now on!