Product as described. Have not installed yet due to first toilet being damaged in transport. The Toto box is placed inside a shipping box with spray foam and packing foam surrounding. Upon opening shipping box and original Toto box it looked like the whole box went for a roll. Shattered pieces of the base were inside the tank and bowl. Called customer service and it was a one minute wait. Customer service agent was quick and had another one shipped right away. Second toilet shipped with different company and it arrived in pristine condition.