our previous samsung front load washer broke down after 9 years and we got this one.  

i am very disappointed that the pet hair that was eradicated with our last samsung front load washer, now appears to be caked on the clothes after a wash is completed on this new top load washer. 

to add insult to injury, i now have to dilute the fabric softener when pouring it in the bin and the previous samsung front loader did that for us. 
 not as easy to poor the detergent and softener in as the front load washer either.  just in a weird spot.  front loaders had everything accessible in the front where this is under a lid and components.. someone with an unsteady hand could definitely spill it all over.