Just bought this machine recently. Worked okay but then, the toaster function would not work. If I had not come to this site and read the reviews, then I would not have seen the one from "Santa Bill" about the external placement of the crumb tray. I was ready to throw this in the trash but after reading that review, I could see that someone inserted the crumb tray into the interior and this is why it was not toasting properly. There was nothing in the manual about the external insertion - I would recommend adding this as it would be extremely helpful in product satisfaction. I had decided if I had to buy a new toaster oven, it would not be B & D brand. Glad Santa Bill's review helped me to "fix" it. Thank you!