The chair is so beautiful, and it looked wonderful in my space. Unfortunately, I had to return it because I have many issues with my spine, and I was not able to sit in the chair more than a few minutes before I needed to get off of it. I would have given it a high rating if it had worked out for me. I would just say that it is a beautiful chair, very soft to the touch, but too firm for me and my back issues. Which brings me to this. The customer service is impeccable! I immediately called to return the chair and they were so understanding and helpful...very much to my satisfaction. So, considering all these factors...I have to give Wayfair a high rating! This beautiful chair was not the issue...my back is! Thank you, Wayfair, for your wonderful customer service! And I'm very sorry I will not have this chair in my home to appreciate! Did I mention what a beautiful chair it is? And roomy!?