I bought the shower panel a couple of years ago and we have enjoyed it very much since that first day. The quality and look of the panel is second to none. We did however have a problem with the thermostatic valve two years after purchasing the panel. I contacted the VIGO support people and was surprised to find out that the valve was still covered by warranty and that they would send one out free of charge. I also asked for a on/off control valve because i had damaged the one on my panel while trying to see what was wrong with the thermostatic valve. I also received the on/off valve free of charge. This service was above and beyond expectations. It turns out that the thermostatic valve problems were due to high water pressure in my area and a pressure regulator valve took care of that problem for us. I would highly recommend this shower panel and have nothing but good things to say about the company and their support employees who were so helpful to us. Thank you.