Great delivery service.  So far so good for the chair. Very comfortable.  Recline operation  for the back a bit sticky but hopefully will wear in !. 2 small washers missing from the hardware pack but we fortunately found 2 in the garage. Our 16 year old granddaughter assembled the chair.  4stars because weve only had the chair 1 day and would like to see how it wears.    5star customer service  lovely helpful lady on the telephone.