I purchased my clothes washer inNovember. Ever sinceI got it the softner  holder  that would not empty all of the water after the cycle ended.  I finally got a company to come out   He informed me I was over loading the washer   I argued with him that it was not correct to only put in two bath towels when I only had four towels to wash   He said  the washer would not work right if I did otherwise. He put in the new laundry and softner holder  and did not check  the cycle.   The owners manual read that not to put the clothes up over the bottom of the top of the agitator.