I have been using this toaster oven for a month. Wish I would have never spent the money on it. I was looking for a bigger toaster oven as the one I had only had one shelf and I use it daily. So I was super excited to get this bigger one. Sadly I am supper disappointed. The toaster function is horrible it takes forever just to get a slight toast/ light brown color and it only gets the top of the bread. The outside of the oven gets very hot and I have burned my self several times on it from the out side. The oven function is a bit better but the overall cooking time is several minutes longer than my previous oven which was a cuisinart toaster oven. I am very disappointed in KitchenAid as I expected a better product.