Most of my appliances are shark and ninja.  I cannot express enough the wonderful customer service that I have received when I have had an issue.  So when I saw the mop vac I was excited.  Like everyone else, time is always an issue when you work full time and also a part-time student with a family and pets.  That being said, I am very disappointed in the vacuum part of this item.  My complaints are it does not pick up pet hair and seems to push the hair towards the edges of my counters and the motor portion is down to low and I cannot get under my stand very far.  I now have to sweep first and use my other shark vacuum to go around the edges of my cabinets and under my stand. These extra steps were what I was trying to avoid when I purchased the mop vac. The mop portion works great with the exception of having to fill the cleaning solution compartment very often. I purchased this item directly from the shark website and I am strongly considering asking them to return this item.