Originally purchased in January '20. Stopped working in 6 months (June '20) - no heat in dryer, occasional E11 errors. Took 2 months to get a service appointment (understandable - COVID-19 related delays). Authorized service person came and said he needs parts that are not in stock. Another 2 months of nothing happening. Finally, after 4+ months without a dryer, GE replaced with a new one (exact same model) in September '20. This replacement unit lasted a little longer. Broke down with exact same issue (no head, occasional E11 error) this week (July '21) after 9 months of light use. Now I am tying to contact GE again. :( :( :(