Order process excellent. Delivery within 2 days outstanding. Packaging very good. Assembly instructions, packaging and identification of bolts/fittings etc. first class! Hood on product had cosmetic damage that obviously occurred before packaging. Wayfair staff dealt with report about damage politely, efficiently and immediately - best customer service I have come across! Design of product and quality of materials is is very good. Who knows how effective it will be in use  -  certainly not less effective than previously purchased  Weber BBQ (roughly same price). The ease of dealing with Wayfair, the certainty that problems will be dealt with quickly and equably and the unfailing friendliness and patience of the company's Customer Support staff mean that I will always return to Wayfair first - there is simply no stress, no hassle!