I'm very, very pleased with this sofa. I was worried about ordering it off Wayfair at first, but went ahead and gave it a chance. It's a really beautiful piece and looks great in our space. I was actually surprised by how comfortable it was for a chesterfield, because most of the reviews said it needed pillows. That said, it is nice for the extra support to have pillows, but it really is comfortable no matter. I will say, the cushions are a bit firm, but I appreciate it, because I know they'll wear down nicely. I will agree, it is definitely more grey/taupe/oatmeal than it is off-white/cream in the photos (still very neutral and pretty). I went ahead and paid for movers to deliver the piece, which was the best decision I've ever made (please measure your space for this sofa! It is definitely larger that it seems). They did end up tearing the upholstery on the arm, but I let it go, because it's not worth the effort of replacing the piece.