The couch is great visually, however is quite firm. We’re hoping it will soften up over time. Be aware that left and right facing chaise refers to when you are looking directly at the couch rather than sitting on it, because we were unaware of this, we ended up with the chaise on the opposite side of where we originally wanted it. The item did come with a few imperfections but Wayfair was great at offering some money back to make this right. Overall, for the cost of the couch it is very reasonable and it is a very nice looking couch for our space. It is large enough and offers plenty of seating space. Delivery was about 3 weeks late of when it said it would be delivered, but the delivery people were great when it did arrive.