It’s a cute couch! A bit firm but if you throw some pillows and a blanket on it it’s just fine! That being said, the customer service is atrocious. They say you don’t need to be home for the delivery but I did as the companies wouldn’t just leave the boxes outside my place. Good luck trying to find the shipping information. Also, I bought it during the Wayfair days only to see that the couch was on an additional sale after the fact and they don’t price guarantee. The couch is excellent - but customer service -15.