I had read other reviews and the only criticism I saw was trouble with missing parts.  I was no exception.  It arrived without a hardware kit and the base piece was cracked.  I called the manufacturer customer service number provided in the box and the were very nice.  I gave them all of the parts numbers and they said they'd send it right away.  It took a week.  When it arrived it had the hardware but the base piece was the wrong color. It took another week to get the right one.  We assembled it without trouble, and it's a nice looking piece although the flame isn't exactly realistic I pretty happy with it.