Ordering was simple, shipping was smooth, as it arrived three days early.  Takes some time to assemble.  As is noted in other reviews, it was smaller than expected.  I have had the first fire using Real Flame gel fuel and the fireplace worked perfectly.  It is the center piece of the entertainment area.  

One issue not addressed in the literature or the website is that older 19 inch stereo components won't fit in either side of the shelving. This is the reason for removing one star.  Still a beautiful piece of furniture!