I am giving this sofa 4 stars because the item picture is a few shades lighter than the actual sofa. Overall, the sofa is nicely firm and comfortable. If you prefer a nice soft sofa, this might not be the one for you. I like the deep seats and wide chaise. It is very nice and attractive. The installation was easy. I was able to put the whole sofa together by myself in about twenty minutes. Installation might be quicker if you have a second person to help you.