Item was packed well, delivery was quick, parts were all included . Assembly wasn't, hard but I have 2 shelves left over. It would of been nice if the levels had markings on them as to where to put the shelves, also the color was more of a peuter than a chrome in color which was disappointing.... It didn't match the previous one I was trying to match it up too. Due to the color problem I would  only give it 1 star. But it is an eye catcher & is very sleek. It will hold all my DVDs & Cd's .. Overall I would rate it a 4