I ordered two of these lamps and got them yesterday.  One of them arrived in great condition.  The second looks like someone kicked it all the way to my front door from your distribution center.  Just about every piece of crystal was off the hook.   The metal bar that holds up the four metal shades has a big scratch on it (side that faces the wall.) One of the metal shades had lost its shape, yet the exterior box showed no sign of being crushed or damaged.  I am also missing 11 pieces of crystal to complete all three shades.  This looks like poor quality control at the factory or packaging facility.  How can I get it replaced?