Ordering was easy. Arrived in a reasonable amt of time. Why the 1 star? Mirror arrived completely shattered inside the box. Adjustment procedure was easy. Mirror #2 is on the way. Has put the completion of our project two weeks behind. Am concerned that this one will arrive damaged as well. I would suggest that the cushioning and cardboard be reinforced for mirror shipping.  Just a foam cushion around the mirror and unreinforced corrugated does not protect it from actual physical manhandling by the shipping/delivery companies. Or the mirror was never inspected between receipt of product into the warehouse and packing for shipment to customer.