I gave this a 5 star solely based on the customer service I received. Unfortunately 2 of the mirrors came broken the first time and the second time 1 was broken. I was frustrated but received outstanding customer service! I understand issues happen and our mail carriers are not always careful. The mirrors definitely could have been packaged better BUT the customer service I received when I contacted Wayfair about my issue WAS TOP OF THE LINE and definitely could not have been any better! Thank you for being so helpful, Wayfair! It was a breath of fresh air to be treated so kind!