I bought this lamp twice. Lamp itself is good but rating reflects the terrible customer service. The first time, it arrived normally and the item was fine. The second time I bought one, it arrived in a box that looked like this and the lamp box itself was scuffed up and had very clearly been previously opened (box torn, lots of tape, etc). I payed for a brand new item and they shipped me an open box item and tried to pass it off as a brand new item. I have bought open box items from them before as well as brand new items and open box items come in conditions like stated whereas brand new items do not. When I sent an email to them, they said it was probably due to shipment and they wouldnt do anything.