I originally gave this item a 4 as a piece arrived broke and I could not assemble the final chair. Wayfair took care of everything after I sent one email. They got the replacement to me within a week and offered their apologies. To me that speaks volumes. It is how you are treated when something goes wrong that shows  you are dealing with a good company.  You do need to pay attention when you put it together, but it is not hard. Just take your time. The only problem is  getting the seat attached to the frame, I had to use a power screwdriver. The attachment screws are designed for no pilot holes, but the force required to do it using manual tools is just too hard for the average person. I appreciate that the entire system fits is my small apartment and looks good; however, I am going to get some seat cushions as  the seats are solid wood and hard on thin rear ends.