The chair's parts were securely packaged and were in great condition when opened.  The assembly was simple and the instructions were clear and easy to follow.  The color of the upholstery is very appealing and is truly a brown faux-leather.  The base and arms are clearly plastic and a little lighter color than the upholstery, but for my purposes that is inconsequential.  It 'sits' very comfortably; I am 5'6"--the back and headrest is in just the right place and the seat is deep enough for proper leg support.  It is nicely padded for comfortable sitting hours at a time, and the height of the seat is easy to adjust with the pneumatic lift handle.