Before I bought this, I read all the reviews. I have replaced and installed every single light in my house, including other chandeliers. This is the last one, the most special one for my foyer. It arrived and it is GORGEOUS but seriously, there are absolutely no instructions on how to hang the crystals. And, what's worse is the clips they provide you to hang the crystal strings to the crystal ball break so there is no way of determining how long these crystals will dangle (once I figure out how to install them) before they break and fall off crashing to your floor. There are no videos on YouTube for this model and Wayfair has not responded to my email requesting better instructions. Seriously going to send this back and get another brand and model, because this isn't the only one out there like this. Good Luck to those that want to tackle this project - it should take you several hours!