This pouf arrived promptly from Wayfair, as has everything I have ordered, no problem there. It appeared dirty, which I might hAve attributed to different colors in the material except that it was clearly filthy on the bottom. It is not soft, but rather rope-like. Extremely strong smell, so it is currently airing on the lanai. It's what I will call usable, I never return anyhing , but not what I expected, so wouldn't have bought had i known.